Associate Director PA
Associate Director PA
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Job Title: Associate Director (Process and Improvement)
Locations: Remote New York NY Business Transformation Office
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to apply. SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability and innovation to name a few. SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind - to improve experiences for people. By connecting people and digital workers you can use the right resource every time for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance but also allows businesses to react fast to continuous change.
Why You Will Love It Here!
Flexibility: Hybrid Work Model & a Business Casual Dress Code including jeans
Your Future: 401k Matching Program Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
Training: Hands-On Team-Customized including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
Be a key driver of transformation in a mission-driven organization.
Work with a collaborative and forward-thinking leadership team.
Enjoy a culture that values innovation integrity and impact.
What you will get to do:
We are seeking a highly skilled and driven Process Improvement Engineer to lead enterprise-wide initiatives focused on enhancing operational efficiency quality and customer satisfaction. This role will leverage Lean principles and continuous improvement methodologies to assess design and implement process strategies across diverse business functions including technology operations product and servicing within the retirement plan services and retail financial servicing domains (e.g. Transfer Agency Broker Dealer Mutual Funds).
This is a high-impact role requiring a strategic thinker with strong execution capabilities excellent facilitation skills and the ability to influence at all levels of the organization.
Lead cross-functional process improvement initiatives using Lean Six Sigma and other continuous improvement methodologies.
Partner with senior leaders and department heads to identify prioritize and execute process transformation opportunities.
Facilitate process mapping root cause analysis and re-engineering workshops to drive operational excellence.
Develop and implement quality measurement standards and KPIs to monitor performance and identify areas for improvement.
Design and analyze customer satisfaction surveys; translate insights into actionable process enhancements.
Serve as a consultative resource to business units providing guidance on process documentation standardization and optimization.
Manage complex broad-scope projects independently ensuring alignment with strategic goals and timely delivery.
Provide tactical leadership and mentorship to project teams and junior staff.
Collaborate with executive leadership to remove barriers to success and ensure cross-functional alignment.
Contribute to the development and implementation of enterprise policies and best practices.
What you will bring:
Masters degree with 6 years of relevant experience or
Bachelors degree with 8 years of relevant experience or
High school diploma with 10 years of relevant experience.
Proven track record of leading large-scale process improvement initiatives in complex environments.
Preferred Background:
Experience in financial services particularly in retirement plan services mutual funds or broker-dealer operations is a plus but not required.
Certifications (Preferred):
Lean Six Sigma Black Belt
PMP or equivalent project management certification
Skills & Competencies
Deep knowledge of Lean Six Sigma and continuous improvement methodologies.
Strong analytical and problem-solving skills; data-driven decision-making.
Exceptional communication and facilitation skills.
Ability to influence and collaborate with stakeholders at all levels.
Strategic mindset with a hands-on approach to execution.
Proficiency in process modeling tools (e.g. Microsoft Visio) and data analysis platforms (e.g. Excel Power BI others).
#Digital Worker Enabled#
# Initials: &DWRK #
# Keywords: process engineer process improvement lean six sigma senior leader FinTech #
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Director
Employment Type
Full-Time
