Russian Speaking Customer Advisor

Are you a fluent Russian speaker with a passion for helping others Were actively seeking enthusiastic Customer Advisors to join our dedicated on-site team in Porto Portugal! Youll be contributing to an exciting project for a globally recognized social media platform. While we cant disclose the specific project name due to confidentiality youll be working with a brand that connects millions worldwide.

Your Role: Providing Exceptional Digital Support

As a Russian-Speaking Customer Advisor youll be the primary point of contact for users focusing on delivering outstanding support exclusively through email and chat channels. Your main goal is to ensure every customer interaction is positive efficient and results in a satisfactory resolution. Your daily responsibilities will include:

• Delivering High-Quality Written Support: Engaging with customers in Russian via email and chat addressing their inquiries and providing clear compassionate and effective solutions. Your written communication skills will be key to user satisfaction.
• Becoming a Product Expert: Quickly mastering the intricacies of the projects platform features policies and operational procedures. This expertise will enable you to provide accurate comprehensive and up-to-date information to users.
• Skillful Troubleshooting: Diagnosing customer issues precisely and guiding them through resolution steps for common problems. For more complex or technical issues youll expertly escalate them to the appropriate internal teams ensuring no query goes unresolved.
• Maintaining Accurate Records: Meticulously documenting all customer interactions inquiries and resolutions within our customer relationship management (CRM) system. Accuracy and completeness in documentation are vital for tracking issues analyzing trends and ensuring continuity of service.
• Identifying Trends and Insights: Proactively spotting recurring themes or trends in customer feedback and reported issues. By escalating these insights youll directly contribute to continuous service improvement and the enhancement of the platforms features.
• Collaborating Seamlessly: Working effectively with your team members and other internal departments to ensure smooth support handovers and a cohesive customer experience.
• Driving Satisfaction: Consistently striving to meet and exceed predefined service level agreements (SLAs) and customer satisfaction targets. Your dedication to excellence will directly impact overall service quality.
• Continuous Learning: Staying updated with new platform features service updates and support processes ensuring youre always equipped to help users effectively.

Who Were Looking For: Your Profile

• Exceptional Russian (C2 level): You must possess fluent Russian demonstrating impeccable written communication skills for email and chat support.
• Proficient English (B2 level): This is essential for internal communication training and collaborating effectively within our multicultural team.
• Customer-Focused: You possess a genuine passion for helping people and are deeply committed to delivering outstanding customer experiences. You should naturally gravitate towards understanding and meeting user needs.
• Strong Problem-Solver: You have excellent analytical abilities and a keen eye for detail enabling you to tackle challenges effectively and find efficient solutions.
• Adaptable & Collaborative: Youre comfortable working both independently and as a collaborative team player in a dynamic fast-paced environment. Your ability to adapt to changing priorities and workloads will be highly valued.
• Highly Organized: Strong organizational capabilities are essential to manage multiple customer interactions simultaneously prioritize effectively and maintain a high level of efficiency.
• Flexibility: While we aim for consistency some flexibility regarding shifts may be required. Specifics will be discussed thoroughly during the interview process.
• Prior Experience (Valued But Not Required!): While previous experience in customer service social media support or a similar digital support role is certainly a plus its not a prerequisite. We are genuinely keen to welcome and train highly motivated individuals who are eager to learn grow and kickstart their career in the customer service industry.
• Legal Work Documents (Mandatory): Candidates must possess valid legal documents allowing them to live and work in the European Union / Portugal. Please note: Relocation support is NOT offered for this position.

What We Offer: Beyond Just a Job

• Competitive Salary: We offer a rewarding compensation package that truly recognizes your skills experience and the valuable contribution youll make to our team.
• Career Growth Opportunities: We are deeply invested in your professional journey. We offer clear career paths ongoing training programs and ample opportunities for advancement within the company. Your growth is our priority.
• Comprehensive & Robust Benefits Package: Your well-being is important to us. Our extensive benefits include:
  • Private Health Insurance: Ensuring you have access to top-tier medical care.
  • Life Insurance: Providing financial security and peace of mind for you and your loved ones.
  • And Many More Perks: Beyond core benefits we offer a range of additional advantages designed to enhance your work-life balance overall well-being and job satisfaction.
• Vibrant & Inclusive Work Environment: Youll be joining a diverse multicultural and incredibly supportive team. Our modern office space located in the dynamic city of Porto fosters a collaborative and energetic atmosphere.
• Continuous Learning Opportunities: We believe in lifelong learning. Youll have access to regular training sessions workshops and development programs to continuously enhance your skills knowledge and expertise in digital customer support.
• Employee Discounts and Perks: Enjoy a variety of exclusive discounts and benefits as part of our team enriching your personal and professional life.
• Commitment to Work-Life Balance: We understand the importance of a healthy balance between your professional and personal life. We actively promote initiatives and policies that support employee well-being and flexibility.

Discover the Charm of Porto: Your New Home

Joining our team means living in Porto a city renowned for its historical charm stunning architecture delicious food (especially Port wine!) and vibrant cultural scene. With its friendly atmosphere beautiful riverside and rich traditions Porto offers an exceptional quality of life. This is your chance not just to advance your career but to immerse yourself in the culture and beauty of one of Portugals most beloved cities.