Training Lead Specialist
Training Lead Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About Seamless Assist
Seamless Assist is a virtual support agency helping businesses grow through high-performing virtual teams. We focus on excellence innovation and continuous improvement. As we scale were seeking a Training Lead Specialist to drive onboarding skills development and ongoing training for our virtual assistants and internal team members.
Role Overview
As a Training Lead Specialist your mission is to design implement and manage training programs that equip our VAs and team members with the skills and knowledge they need to perform at the highest level. Youll lead onboarding sessions identify skill gaps roll out refresher training and ensure a culture of continuous learning across the organization.
Key Responsibilities
Training Design & Delivery
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Design and develop training materials (slides SOPs videos quizzes)
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Lead onboarding sessions for new hires (General VA Sales VA etc.)
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Conduct training needs analysis regularly
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Create role-specific learning paths and certification plans
Performance Support & Coaching
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Partner with department heads to identify performance gaps
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Provide targeted coaching and refresher sessions to underperforming VAs
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Support team leads with resources and coaching frameworks
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Conduct skill-based assessments and feedback sessions
Monitoring & Reporting
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Track training completion scores and effectiveness
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Use survey data call audits and feedback loops to refine training content
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Generate monthly reports on training ROI and team performance improvement
Learning Management & Culture
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Maintain and update internal training hubs or LMS
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Promote a culture of learning feedback and peer development
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Recommend tools and methods to improve knowledge transfer (e.g. microlearning mentorship simulations)
Qualifications & Skills
Must-Have:
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2 years experience in training L&D or operations coaching (preferably in remote/VA or BPO setup)
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Strong communication and facilitation skills (Zoom Loom etc.)
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Experience creating training materials and conducting virtual workshops
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Familiarity with Google Workspace Canva Trello Notion or similar tools
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Ability to assess learning needs and adjust training strategies accordingly
Nice-to-Have:
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Experience with LMS tools (e.g. TalentLMS Thinkific Trainual etc.)
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Background in instructional design or adult learning principles
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Familiarity with remote support roles: General VA Sales VA Marketing etc.
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BPO or VA agency experience is a major advantage
Soft Skills We Look For:
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Strong leadership and accountability
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Clear communicator and natural coach
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Analytical mindset with attention to detail
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Proactive and self-motivated
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Organized patient and growth-focused
What We Offer:
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Remote-first culture and flexible schedule
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Access to upskilling and development tools
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Opportunities to lead and scale training programs
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Performance-based bonuses
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A collaborative team that values learning and results
Employment Type
Full Time
