Global Training Quality Assessor

Global Training Quality Assessor

Location: Hemel Hempstead HQ (Hybrid / Remote working considered)
Travel: Approx. 60% global travel
Reports to: Global Training Quality Manager

We are looking for a Training Quality Assessor to join our Global Training team someone passionate about improving learning outcomes supporting trainers and ensuring our training provision remains best-in-class across every region we operate in.

This role plays a pivotal part in delivering the Global Training and Documentation strategy by driving the implementation of the global training quality framework. It is responsible for ensuring that Smiths Detections training provision remains consistent credible and of the highest standard across all regions.

The postholder will lead on all training quality assurance activities including course and material validation trainer observations feedback and mentorship. By supporting trainers in developing best practice and adopting innovative delivery methods this role strengthens capability across the global training community.

Acting as a subject matter expert the individual will also contribute to the instructional and digital learning design pillar of the department providing guidance to ensure all training activities align with established standards and regulatory requirements.

In addition the role will directly support and advise the Senior Manager for Global Delivery and Quality enabling the Quality Manager to focus on strategic priorities while ensuring quality assurance processes trainer development initiatives and CPD coordination are effectively executed and scaled.

The postholder will also hold line management responsibility for a team of trainers ensuring they are supported motivated and continuously developed in line with departmental goals.

Training Quality Assessor Duties

• Conduct Observations & Provide Feedback Support trainers in the early stages of their professional teaching journey including those working towards formal qualifications. Maintain credibility and alignment with departmental standards by applying a strong training background (ideally Level 5 or Cert Ed).
• SEN & Wellbeing Lead Act as the departments first point of contact for Special Educational Needs (SEN) and wellbeing requests providing guidance and support where required.
• Accreditation & Awarding Body Liaison Serve as the key contact for external accreditation and awarding bodies (e.g. CMI City & Guilds CPD Standards Office) ensuring compliance and effective communication.
• Quality Assurance Implement and maintain the departments Quality Assurance framework policies and standards.
• Validation of Training Conduct both internal and external validation of training activities to ensure quality consistency and alignment with customer and stakeholder requirements.
• Data Analysis & Insight Collate analyse and interpret observation and feedback data to provide actionable insights that inform departmental strategy and decision-making.
• CPD Design & Communication Coordinate and communicate Continuing Professional Development (CPD) sessions across the global trainer community using established templates frameworks and communication channels.
• Trainer Development Deliver initial trainer programmes knowledge transfer sessions and coaching/mentoring for both internal and external stakeholders.
• Feedback & Continuous Improvement Ensure 360-degree feedback is gathered from training events communicated effectively and acted upon in a timely manner to enhance training delivery and materials. Maintain proactive communication with customers technical services and other stakeholders.
• Mentorship & Professional Practice Act as a mentor to trainers encouraging reflection and supporting the ongoing development of their teaching practice.
• Competency Management Maintain accurate records of trainer competencies within the departments trainer matrix ensuring compliance and currency.
• Innovation in Teaching & Learning Facilitate ongoing dialogue across the department regarding teaching and learning championing innovative pedagogical approaches and leading their integration into practice.
• Quality Oversight of Training Materials Act as a quality consultant for the development of digital and instructor-led training resources ensuring alignment with regulatory requirements and standardisation across multiple locations.

Qualifications :

Technical Knowledge Skills and Experience:

Education:

Must hold a minimum of a level 4 Training or Teaching qualification or equivalent.

a certified education or training quality assessor from a reputable provider e.g. QAA or equivalent

 Alternatively significant demonstrable experience in Education or Training Quality assurance will also be acceptable.

Knowledge/Skills:

• Able to respond in a timely way to global staff from different time zones.
• Effectively present information and respond to questions from groups of managers clients customers and the general public.
• Individuals must be proficient in MS Office applications.
• Ability to handle stressful situations and adapt to changing priorities.
• Organised methodical and detail-oriented.
• Strong interpersonal skills with confidence to give and receive feedback.
• Enthusiastic about supporting others development and improving training standards.
• Curious collaborative and flexible in a global environment.

Experience:

The role holder should be an experienced teacher or trainer with a proven record of outstanding performance. They should also be a knowledgeable training quality assessor with a history of successfully implementing training quality policies. Additionally the role requires effective managerial skills to lead a diverse team of professionals across multiple locations.

General Competencies:

• The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
• The ability to act as a role model to others monitoring progress on objectives and behaviours and coaching others for success.
• The ability to make effective timely decisions in a complex global market by sourcing and analysing critical information. 
• The understanding and recognition of the organisations commercial environment and positioning themselves their role and their actions in order to support the organisations commercial success.
• The ability to engage challenge and work effectively with others.
• The ability to build an effective network of relationships both internally and externally understanding their customers needs.
• Willing and able to identify and support change and continuous improvement in own and wider business environment.

Planning and Decision Making:

• When problem-solving solutions are imaginative thorough practicable and consistent with SD objectives.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Independently determines and develops approach to solutions using their understanding of Training principles within a technical construct.

Impact and Scope: 

• Demonstrates the ability to deliver successful outcomes in a large matrix structure.
• The role holder will deliver independent workstream activity to deliver Instructor Led training focusing on the reputation of SD with its customers.
• Interprets and administers policies processes and procedures that may affect sections and subordinate work units.
• Decisions have an extended impact on work processes and outcomes.
• Erroneous decisions will result in critical delays and modifications to projects or operations and jeopardize future business activity.

Key Internal and External Relationships: 

The role holder will establish and maintain stakeholder relationships with Product Managers and Product Specialists Global Regional Service Managers Regional Service Leads and occasionally Service Senior Leadership Team members.

Additional Information :

To find out more about life at Smiths Detection check out our LinkedIn and follow our story

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time