Senior Manager, Platform Transformation
Senior Manager, Platform Transformation
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$ 140800 - 198000
1 Vacancy
Job Description
Employee Applicant Privacy Notice
Who we are:
Welcoming collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the worlds largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection security decision-making analytics and regulatory compliance functionality combined with customized responsive and flexible programs to accelerate the success of all payments companies and solve tomorrows payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at role:
The Senior Manager of Platform Transformation will have accountability for establishing and executing on a roadmap and delivering consumer-centric case management and CRM solutions that simplify our operating environment and improve the experience for our clients and customers.
What youll do:
- Work with stakeholders and leadership to define and document business strategy.
- Translate business strategy into a roadmap (business & technology) and an executable plan.
- Prioritize business needs to deliver incremental change while transforming overall business.
- Supplier relationship management for 3rd party vendors.
- Establish plans approaches and timelines for execution of initiatives; Maintain the overarching Operations delivery roadmap.
- Oversee the definition of requirements user stories and acceptance criteria for new systems and tools.
- Manage and oversee the definition and implementation of new systems and tools to deliver improvements for the Ops department and the clients/customers we serve.
- Collaborate across the organization to align on strategy integration and delivery execution of strategic tools; Minimize duplication gaps and re-work.
- Work closely with our product team to develop and deliver integrated consumer-facing self service solutions.
- Partner with 3rd party vendors and engineering teams to support the delivery of integrated end to end case management and CRM solutions to support business and operations.
- Partner across stakeholder to understand business needs and translate into solutions and deliver business outcomes.
- Partner with the team to establish the processes procedures tools and communications for the roll-out / adoption of new systems/technology/tools.
- Collaborate across team to support implementation / go live of new features/capabilities; Partnering to inform/update: processes procedures training and communications.
- Define standard metrics to establish baselines and measure outcomes.
- Regularly communicate ongoing health updates and progress with stakeholders and leadership.
- Build a high-performing team; Oversee the day to day execution of work efforts.
- Provide coaching feedback and support the people development.
- Lead significant change in a fast-paced agile environment.
What youll need:
Proven leadership experience with a strong client centric focus with ability to establish strategy and drive execution in a fast paced and rapidly evolving business environment.
- Bachelors Degree.
- 10 years of experience leading and delivering consumer-centric business and technology solutions that improve business outcomes.
- Ability to establish strategy understand interdependencies and drive execution.
- Track record of successfully leading delivering and implementing new systems or applications.
- Experience leading a team; Ability to mentor coach and grow people.
- Highly collaborative; Ability to effectively partner across all levels of the organization.
- Ability to be agile; Comfortable lead change and continuous improvements.
- Not afraid to jump in and work side by side with the team.
- Ability to work independently as well as collaboratively with a team on multiple tasks and assignments.
- Strong communication facilitation negotiation and listening skills accompanied by the ability to know how and when to influence persuade direct challenge and relinquish control.
- Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed and detail oriented.
- Synthesize complex information into clear takeaways and recommendations using both qualitative and quantitative methods.
- Consumer / Client centric focus.
- Exemplary problem solving skills.
- Demonstrates a strong bias for action.
- Excellent Google Suite skills.
Nice to have:
- Experience working with Pega and Salesforce.
- Lean Six Sigma experience preferred.
- Agile experience preferred.
- Financial payment experience preferred.
US-Based Base Compensation
$140800 - $198000 USD
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age (40 or over) physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to embracing diversity. As part of this commitment Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process please let your recruiter know or email .
Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time.
Required Experience:
Senior Manager
Employment Type
Full Time
