Portuguese-speaking Customer Support Representative - work in Cyprus!
Portuguese-speaking Customer Support Representative - work in Cyprus!
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Job Description
Job Description
Customer Support Representative Portuguese Relocation
Our clients aim is to be the world leader in gaming entertainment by providing our customers with the most entertaining and trustworthy experience possible while also reinventing the gambling industry. They are home to more than 30 well-known brands. They are committed to long-term development and sustainability and they are trying to revolutionise the industry for the benefit of their players ourselves and the entertainment industry as a whole.
Benefits of living and working in Cyprus
Fantastic Cypriot weather -350 days of sunshine a year
Advantageous tax rates - 0% income tax up to 19000 / year
EU member state - Direct flights from the majority of EU cities
English is widely spoken
Plenty of fresh air with low pollution levels
Peaceful society with low crime rates
Stunning beaches and natural scenery and incredible history
Large expat community
Job Description
As a Customer Support Representative you will interact with customers and assist them with their inquiries. You would be representing the company thus you must possess a vibrant and responsible character as well as the capacity to work in shifts
Your Responsibilities
Effectively communicating with customers in their designated language.
A high emphasis on quality with particular attention to detail and accuracy.
Providing an outstanding client experience and resolving issues on first contact.
Resolve product and service issues by clarifying customer complaints determining the origin of issues identifying and explaining the best course of action and following up to assure resolution.
Responding to client inquiries via Webchat Email and Phone in a timely and professional way.
Escalating requests where needed.
Thoroughly investigating player concerns.
Promoting a Safer Gaming philosophy.
Staying UpToDate on rules processes and licensing needs.
Contributing to a collective effort by achieving necessary results
Go above and beyond when engaging customers
Taking part in the Onboarding Programs.
What we are looking for:
Portuguese/English fluency
Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
Strong communication/public relations along with active listening skills required.
Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required.
Ability to perform under pressure
Accountability and conscientiousness
Whats in it for YOU
Excellent work environment
Attractive salary package
Monthly incentive Bonus
Monetary vouchers on Birthdays and other special occasions
Fully equipped kitchen and in-house entertaining space
Options to enroll in Companys medical insurance plan
Possibilities to enrol in Companys pension plan
Exciting company activities including monthly lunches corporate gatherings an intercompany football team competitions and many other activities.
A chance to advance professionally inside one of the worlds largest iGaming organizations.
Relocation Perks:
Transportation and free accommodation for 3-4 weeks
Medical insurance
They will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency with businesses from all over the world connecting talent from Germany France Netherlands Belgium Italy Spain and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe matching the most exciting jobs with multilingual talent. We have offices in Oslo Tallinn Malaga Malta and Lisbon. We have helped over 3000 people find their dream job with our 300 partners in over 30 countries.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
