Customer Experience Officer

ABOUT DRIVE GROUP AUSTRALIA

As a growing national business Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard. These quality standards are backed by our day-to-day commitment to provide excellent customer care and service. Drive Group Australia truly represents the adage one stop shop solution with our range of services covering the entire gamut of motor vehicle accident repairs including: drive and non-drive repair solutions direct insured third party claims fleet operators and FMOs.

WORKING WITH US

At Drive Group we believe our people are the key to our success and offer a wide range of benefits to show our appreciation including:

ME Day: A paid day off on your birthday so you can celebrate however youd like!

Wellbeing Program: Your wellbeing is important to us and we offer you and your immediate family members to utilise our Employee Assistance Program which provides access to free confidential counselling and support whenever its needed.

Reward and Recognition: Take part in site-initiated incentives including BBQ lunches team dinners and events and company-wide recognition programs such as quarterly awards for our best performers and more.

Discounts: Enjoy discounts on insurance and a variety of handy household items.

Everyday Savings: Save on everyday expenses with access to discounted movie vouchers retail gift cards petrol and grocery gift cards and more!

Training: We provide training with I-CAR and other providers to upskill our teams and ensure theyre equipped with the latest knowledge of our industry.

Stability and Flexibility: This is a full-time permanent role offering job security and flexibility.

Career Development: As we are growing at a rapid rate and promote from within opportunities for career progression are bountiful.

Bonus Programs: Such as our Refer A Friend Program where you will receive up to $5000 for recommending a friend to come and work with us.

Equal Opportunity: Drive Group is an equal opportunity employer. Joining our team means joining a company that prioritises the health safety and wellbeing of its people and fosters a culture of respect inclusivity and safety.

ABOUT THE ROLE

We are currently recruiting for a Customer Experience Officer to join the team in one of our Brisbane sites.

This is an on-site role based in one of our sites in Brisbane where you will provide remote customer service and administrative support to Drive Group sites across Australia. Acting as the key contact between customers and the repair centre you will ensure all customer interactions are professional timely and aligned with company standards and values. You will enhance customer satisfaction manage customer expectations and contribute to a positive and efficient repair experience.

KEY RESPONSIBILITIES

Provide exceptional customer service via phone and email to customers across various Drive Group locations

Complete administrative tasks such as booking appointments updating systems and processing documentation

Coordinate with site staff to ensure smooth workflow and timely service delivery

Maintain accurate records in internal systems

Uphold our safety standards and procedures

ABOUT YOU

To be successful in this role you will have:

Previous experience in a customer service role

Strong communication and interpersonal skills

Excellent organisational skills

High attention to detail and accuracy

Ability to multitask and mange time effectively in a fast-paced environment

Problem solving mindset and a customer first attitude

Tech-savvy and proficient in Microsoft Office

Understanding of and willingness to abide by all safety practices and ensure high standards of health and safety are maintained.

Must hold current and valid Drivers Licence

Sound like you Apply now!

Alternatively email your resume to and a member of our team will be in touch.