Program Operations Manager
Program Operations Manager
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Job Description
About Us
At WA Primary Health Alliance (WAPHA) we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia we proudly manage three PHNs guided by our2023 - 2026Strategic Plan. Since our establishment in 2015 weve been committed to strengthening primary care through innovative partnerships and a one health system approach ensuring better access to services and improved health outcomes.
Our work focuses on:
- Supporting general practices to deliver top-quality patient care.
- Funding local primary health services tailored to community needs.
- Connecting local services to simplify the health care system.
- Leading system-wide reform for long-term impact.
As an organisation that thrives in a dynamic environment we embrace change and seek team members who are adaptable and flexible in their approach.
We are proud to be an inclusive organisation welcoming applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples LGBTIQA individuals people from diverse cultures and people living with disabilities.
Find out more about our values workplace and culturehere.
About The role
Are you ready to lead meaningful change in primary health care As Program Operations Manager at WA Primary Health Alliance (WAPHA) youll be at the forefront of commissioning vital services in Alcohol and Other Drugs (AOD) and Mental Health and Suicide Prevention (MHSP) Chronic Conditions and Aged Care services. This is a high-impact leadership role where strategy meets purposedriving innovative evidence-based programs that improve lives across Western Australia. Youll collaborate with passionate teams manage complex budgets and shape service delivery through strong partnerships and smart planning. If you thrive in dynamic environments and want to make a real difference in community health this is your opportunity to lead with purpose and influence.
Employment Type: 2 full-time roles available 1.0 FTE each offered as a maximum term contract for 2 years.
Location: WAPHA Head Office Level 2 1 Hood Street Subiaco (Hybrid role)
Salary: Band 6 ($140-155k Plus 12% Superannuation)
As Program Operations Manager you will lead delegated programs within the full commissioning cycle for Commonwealth-funded programs in
- Mental Health and Suicide Prevention (MHSP) (1 FTE Available)
- Alcohol and Other Drugs (AOD) Chronic Conditions Aged Care (1 FTE Available)
Your responsibilities will include:
- Driving strategic planning procurement implementation and evaluation of assigned programs.
- Managing program budgets and ensuring compliance with financial and policy requirements.
- Leading cross-functional collaboration and stakeholder engagement to inform service design.
- Overseeing procurement processes including tender development provider onboarding and contract review.
- Monitoring program performance and implementing quality improvement strategies.
- Coordinating clinical governance and incident reporting across AOD and MHSP programs.
- Preparing reports position papers and presentations for internal and external audiences.
- Supporting innovation and continuous improvement across commissioning activities.
- Building and maintaining strong partnerships with primary care providers and external agencies.
- Providing strategic advice to the Head of Program Operations and contributing to leadership initiatives.
To be considered for this role candidates must meet the following selection criteria:
Essential experience and education
- 5 years demonstrated experience in health and or primary health care sector
- Demonstrated knowledge of the healthcare sector.
- Proven success in healthcare design implementation science knowledge translation or project management.
- Strong commissioning experience and business acumen.
- Demonstrated ability to define and drive programs to achieve measurable outcomes.
- Experience exercising independent judgment and solving problems with a high degree of autonomy.
- Proficiency in financial management people management information systems and communication.
- Proven leadership capability and ability to work independently within tight timeframes.
- Strong problem-solving skills for moderately complex projects.
- High-level verbal and written communication skills including conflict resolution and influencing others.
- Advanced computer literacy including proficiency in Microsoft Office.
- Postgraduate qualifications in health or a related discipline (desirable but not essential).
What we offer
- Hybrid working arrangement that combines remote work from home with office presence in our modern Subiaco office.
- Commitment to employee development.
- Salary packaging - WAPHAs arrangement allows for a maximum of $15900 for general living expenses and $2650 for entertainment benefits per fringe benefit tax year.
- Professional development opportunities.
- Employee Assistance Program.
- Additional paid parental leave.
- Gifted paid day off during Christmas shut down period.
- Annual $200 health and wellbeing reimbursement scheme.
- All employees have access to LinkedIn Learning.
- Study leave options available.
- Option to purchase additional leave.
- 13 weeks long service leave after 10 years of continuous services (accessible on a pro-rata basis after 7 years).
To Apply
Please submit your application by clicking the Apply button.
Your application should include your CV along with a cover letter. In your cover letter please outline your interest in working for WA Primary Health Alliance (WAPHA) and clearly specify which program you are applying foreither Mental Health and Suicide Prevention (MHSP) or Alcohol and Other Drugs (AOD) Chronic Conditions and Aged Care. Address the selection criteria relevant to your chosen program demonstrating how your skills experience and qualifications align with the responsibilities and expectations of the role.
Applications close 11:59pm Friday 25th July 2025.
WAPHA reserves the right to commence shortlisting prior to the advertised close date.
For further information please Please note that applications must be submitted via the link provided applications received by email will not be accepted.
Applicants must hold current unrestricted working rights in Australia to be eligible for this role. Candidates without valid authorisation to work in Australia will not be considered. Compliance with all relevant employment laws and regulations is mandatory.
Successful candidates will be required to provide relevant qualifications along with documentation including a valid visa (if applicable) passport and police check upon request.
Required Experience:
Manager
Employment Type
Full-Time
