Escort Associate M
Escort Associate M
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for ensuring the smooth and efficient movement of patients visitors and staff throughout the hospital premises through providing exceptional customer service and assistance to individuals requiring guidance and navigation within the hospital.Qualifications
-Greet patients visitors and staff with a friendly and courteous demeanor.
-Provide directions and assist individuals in finding their destinations within the hospital including various departments clinics and patient rooms.
-Help patients in and out of wheelchairs and ensure their safety and comfort during transportation.
-Coordinate patient transport within the hospital working closely with transportation services and clinical staff to ensure timely and efficient movement.
-Interact professionally with patients visitors and hospital staff answering questions and providing assistance with a positive attitude.
-Follow safety protocols and guidelines to ensure a safe environment for patients visitors and staff.
-Collect feedback from patients and visitors regarding their experiences and provide input for continuous improvement of services.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Customer Service Experience 1-2 years preferred
Knowledge Skills and Abilities
- Basic knowledge of hospital layout and departments is a plus.
- Excellent interpersonal and communication skills.
- Ability to handle stressful situations calmly and professionally.
- Physical ability to assist with wheelchair transport and mobility aid assistance.
- Willingness to work in a fast-paced healthcare environment.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Part-Time
