Patient Coordinator

Youre more valuable than ever And thats just how well make you feel.

Job Summary

At GoHealth Urgent Care we place the needs of our patients first - by providing an effortless patient experience a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Patient Care Coordinator serves as the initial point of contact with patients and the public on the Centers behalf. Responsibilities include but are not limited to: welcoming all persons into the Center makes patients and all visitors feel comfortable anticipate and attend to the needs of our patients. This position includes answering telephone routing incoming calls to appropriate party scheduling patient appointments collecting time of service payments and assisting in the insurance verification process.

Hourly rate: $15.75- $24.00

Job Requirements

Education

• High School diploma or equivalent required

Work Experience

• 2 years experience in a Customer Service role
• Experience with electronic medical records
• Medical Office experience preferred

Required Licenses/Certifications

• Basic Life Support (BLS) required at time of hire

Additional Knowledge Skills and Abilities Required

• Ability to multi-task in a fast-paced environment
• Proficient in Microsoft Word and Excel and type quickly; basic computer knowledge
• Ability to work independently with minimal supervision
• Exceptional written and verbal communication skills

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.
• Accountability: Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

Additional Knowledge Skills and Abilities Preferred

• EPIC experience
• Insurance Knowledge

Essential Functions

Essential functions are those tasks duties and responsibilities that comprise the means of accomplishing the jobs purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

Responsibilities include:

• Meet and greet:
  • Ensure that incoming patients are welcomed to the Center in a warm and professional manner
  • Check patients in for their appointments securing the necessary paperwork and insurance documentation
  • Answer patients questions; provide comfort zone for patients in preparation for visit
  • Resolves most questions and problems and refers only the most complex issues to higher levels
• Serve as the Center facilitator:
  • Communicate with the technical staff regarding patient flow addressing needs and keeping patient informed
  • Ensure that each patient leaves Center having had an effortless patient experience
  • Assist in other areas of the office as time permits
• Billing Insurance and Time of Service Collections:
  • Know the amount the patient is to pay and collect money without adversely affecting customer service
  • Know and understand patient payment options which include payment by cash check credit card
  • Contact insurance companies to verify patient eligibility
  • Communicate as needed with the Center Operations Manager regarding patient information and challenges concerning the collection of patient responsible amounts
• Manage physical environment:
  • Ensure that front office and reception area are clean and tidy always
  • Responsible for making sure the flow of the front office area is smooth
  • Informs the Center Operations Manager if any issues arise
• Meet/exceed GoHealth customer service standards:
  • Handle the patient arrival and registration with a friendly smile
  • Manage the patients waiting period
  • Handle the patients exit from the Center with kindness and professionalism

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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancy-related condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California please review our California Consumer Privacy Statement here. Experience:

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