Commercial Collections Specialist

Amherst, MA - USA

Hourly Salary: $ 18 - 24

Posted on: 19 days ago

Vacancies: 1 Vacancy

Job Summary

Location:

4224 Ridge Lea Road Amherst New York

We are not your typical Collections team!

At KeyBank we pride ourselves on being client advisors. We appreciate our clients and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advancement on the job training and a variety of benefits including medical dental 401K and this role you will spend 90% of your day on the phone helping our clients to bring their accounts to active and offer solutions.

Training: On-site 100% for the first 3 weeks.

Location: Hybrid - Amherst NY - In-office 2 days per week. after training.

Hours: Schedules are between 8:00am and 9:00pm ET

Equipment is provided. Customer service skills such as compassion and empathy are essential to success in this role.

JOB SUMMARY

A Specialist on the Commercial Collections team engages with commercial clients via phone to resolve account delinquencies and provide professional solutions-oriented service.

ROLES AND RESPONSIBILITIES

Communicate with clients primarily by phone to help resolve account delinquencies
Provide courteous and effective service offering solutions to bring accounts current
Handle high transaction volumes accurately and efficiently
Meet established production goals and deadlines
Manage and diffuse challenging client situations independently
Collaborate as part of a team and assist in training new staff as needed

Requirements and Preferred Qualifications

High School Diploma or GED equivalent is required
Minimum 1 year of customer service experience is required
Excellent verbal and written communication skills
Strong interpersonal and leadership abilities
Ability to work independently and as part of a team
Proficient in handling pressure and meeting deadlines
Analytical skills for research and problem solving
Exceptional attention to detail
Demonstrated ability to handle multiple tasks accurately
Previous experience training or mentoring others is a plus
Adaptability to changing environments

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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Required Experience:

Location:4224 Ridge Lea Road Amherst New YorkWe are not your typical Collections team!At KeyBank we pride ourselves on being client advisors. We appreciate our clients and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advanc...