Supervisor, Ticketing
Supervisor, Ticketing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Guest Experience Department is looking for an enthusiastic and service-oriented individual to join our Ticketing Team. Responsible for supporting the Call Center and Ticketing Center operations within the department the perfect candidate would join us in our mission to help create a world class experience for our guests. The Call Center focuses on providing high level customer service to our guests and serves as the Zoos phone operator and main point of contact for any guests who need help via phone or email. The Ticketing Center focuses on providing high level customer service to groups of 15 who wish to purchase items in bulk or at a group rate in person via phone and via email. The Supervisor of Ticketing will adhere to all PCI compliance standards and prioritize and maintain good guest relations. Reports to the Assistant Manager of Ticketing. Includes working closely with other members of the Guest Experience team and various internal Zoo departments (i.e. security food service public relations finance) to communicate and understand all details related to the Call Center and Ticketing Center. Weekends and holidays are some of the Zoos busiest days; all team members will be expected to work some weekends evenings and holidays to provide appropriate staffing levels and great customer service.
This job will typically work 2 days per week year-round with some weeks having 3 days (16-24 hours). During our busy spring season of April-May we may need extra shifts filled and this position may work up to 4 days.
Qualifications: High School diploma or equivalent required. Previous customer service is preferred. Qualified candidates must possess strong administrative math writing interpersonal and organizational skills along with a working knowledge of the Microsoft Office suite of products and a general knowledge or willingness to learn computer skills. Must be positive energetic capable of working under pressure and possess the ability to set priorities handle multiple tasks and work independently. Position requires sitting at a desk; however there may be times when lifting bending carrying and walking may be required. All successful candidates for this position will be required to submit a criminal background check.
Required Experience:
Manager
Employment Type
Full Time
