Key Account Manager (12 month FTC)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Key Accounts Representative is responsible for managing and nurturing relationships with key clients to ensure their satisfaction and loyalty. They identify and pursue new business opportunities within existing key accounts present products or services to clients and address any issues or concerns they may have. The role involves conducting market research preparing account reports and meeting account management targets. Key Accounts Representatives must have excellent communication and negotiation skills as well as the ability to work independently and manage their key accounts effectively.

Responsibilities

Client Relationship Management:

o Be the primary point of contact for assigned clients.
o Address customer concerns queries and feedback promptly.
o Foster long-term relationships by understanding client needs and tailoring solutions.

Sales Support and Upselling:
o Collaborate with account managers to identify upselling opportunities.
o Present new or additional products and services to existing clients.
o Approach prospective clients through cold calling email and other channels.

Goal Driven Approach:
o Focus on goals: Regularly assess personal and professional expectations.
o Align workplace behavior with objectives to drive success.
o Demonstrate a strong desire to succeed and go beyond what is asked.

Innovation and Adaptability:
o Inspired to innovate: Propose creative solutions to enhance processes.
o Embrace change and adapt to a dynamic environment.
o Continuously seek professional growth opportunities.

Leadership and Accountability:
o Empowered to lead: Take ownership of tasks and initiatives.
o Act as a leader within your role even without formal authority.
o Accept constructive criticism and use it to improve.

Effective Communication:
o Convey ideas clearly and effectively.
o Collaborate with colleagues superiors and clients.
o Be a positive team player who contributes to a supportive work environment.

Organizational Skills:
o Handle paperwork negotiate contracts and manage administrative tasks.
o Maintain accurate records of interactions with clients.

Qualifications:

Proven experience in business development or a similar analytical role.
Strong proficiency in CRM and business management software such as Salesforce and ProWorkflow.
Exceptional analytical and problem-solving skills.
Excellent communication and negotiation abilities.
A track record of identifying and capitalizing on business opportunities.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.