Quality Monitoring Officer â Remote
Quality Monitoring Officer â Remote
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Job Description
Join our amazing Quality Team at CoAct in this permanent full-time remote role where youll lead assurance activities analyse service performance and help our partners deliver exceptional Employment Services all from the comfort of your home!
Exploring the role
In this role you will be responsible to review evidence spot trends and collaborate with stakeholders to uphold our standards and meet contractual commitments.
Your key responsibilities include but are not limited to:
- Conduct assurance activities (e.g. file reviews compliance checks)
- Monitor risk areas and suggest improvements
- Provide feedback and follow up with Service Partners
- Assist in reports and data entry via our Quality Portal
- Support Department audits and assurance requests
- Help identify and reduce areas of risk
- Keep our quality processes running smoothly
What were looking for
Were after someone who thrives on detail enjoys digging into data and brings a sharp eye for quality.
Youll have
- A keen eye for detail and a love for analytical work
- Experience in contract delivery compliance or performance monitoring in Employment Services
- The ability to work independently and manage competing priorities under time pressure
- Flexibility to adapt to shifting priorities
- Strong understanding (and interpretation) of Departmental guidelines and CoAct policies across programs like Workforce Australia Transition to Work Disability Employment Services and more
What can we offer
- Full-time permanent contract
- Flexible working arrangements work from home
- Competitive salary packaging (save on tax)
- Mobile health and wellbeing allowance
- Additional wellbeing leave (extra 13 days on top of your annual and personal leave per year)
- Corporate health insurance discounts
- Awarded Employer of Choice in The Australian Business Awardsand 2024
- Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.
Your next steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: its not just about what you know but the unique value you can bring to CoAct and our team! To apply we kindly request that you submit your resume and cover letter via the Apply Now button.
At CoAct diversity and inclusion are at our core. We welcome applicants of all backgrounds including race religion gender identity sexual orientation disability and age. If you are interested we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process or if you need any adjustments during recruitment (including information in a different format) please contact our Talent Acquisition Lead Suelen ator Please note: this phone number is for voice messages only and is used exclusively for adjustment requests. For all other enquiries please contact us via email.
All applicants may undergo a criminal history verification along with other required checks including but not limited to the NDIS screening clearance and Working with Children Check during or immediately after the recruitment process is concluded.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
