Coordinator, CARE Center
Coordinator, CARE Center
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Job Description
2 positions available: one position will report to the York PA Campus and one position will report to the Harrisburg PA Campus.
Job Summary: This position develops implements and evaluates systemic interventions and referrals that ameliorate basic needs in a manner that promotes dignity and minimizes the marginalization of HACC students. The position is responsible for hosting one-on-one meetings with students developing an individualized plan for empowerment and success immediate assistance and referral of students to resources related to but not limited to housing assistance food assistance daily necessities mental health assistance legal services and other unforeseen emergencies that impedes student success in college. The incumbent advances and maintains relationships with campus and community partners to provide comprehensive and cohesive services to HACC students meets with students assesses their needs makes appropriate referrals follows up and tracks success. This position is required to manage CARE Center and personal HACC emails phone calls and walk-ins and maintain detailed records to ensure the team is working cohesively.
This position is responsible for building meaningful relationships with faculty staff and community partners and is expected to maintain a campus presence that includes but is not limited to classroom presentations community partnership meetings hosting CARE Center events working across the college to participate in college events creating content for social media maintaining an inclusive office environment with resources for students and the ability to travel to other HACC locations upon request. This position engages in professional development activities to ensure competence in social services and best practices; complete professional development activities such as memberships in professional organizations attendance at conferences workshops webinars etc.
Minimum Qualifications:
Bachelors Degree and 3 years related experience or a combination of experience and education sufficient to successfully perform the essential duties of the job.
Licensing Requirements:
-Required Clearances (Obtained within 60 days of start date):
-PA State Police Criminal History Record Information
-PA Department of Human Services Child Abuse Clearance
-Federal Criminal History Record Information
Hiring Range:$43019 - $53774
Preferred Qualifications: Previous higher education experience; student success experience.
Drivers License
Job Specific Task List:
- Provide individualized triage/case management to a diverse student population across a broad range of presenting basic need issues; serve as single point of contact at assigned college campuses for resources on homelessness food insecurity and other socio-economic barriers experienced by students. - (Essential)
- Implement policies and procedures in collaboration with various College departments to best meet the basic needs of individual students and the broader student population. - (Essential)
- Meet with students (appointment & walk-in basis) to assess their immediate or emergency needs and provide referral and intervention services as needed; manage participant intake; provide referrals to appropriate community services and social service agencies for additional services as required; responsible for ensuring timely effective and professional responses and referrals; maintain consistent follow up on referrals. - (Essential)
- Serve as resource person to college staff and faculty regarding student wellbeing issues community support services and programs; develop appropriate databases resource guides and information packets for faculty students and other college members. - (Essential)
- Create and maintain a professional welcoming environment for students visiting the HACC CARE Center for services and information; maintain accurate confidential records (including electronic records) of interactions with students; track service delivery and outcomes. - (Essential)
- Conduct student interactions in compliance with FERPA regulations; demonstrate understanding of the Colleges interpretation of FERPA rules for the release of student information to faculty parents students and third parties. - (Essential)
- Develop and maintain relationships with campus and community partners in HACC service area to identify resources for HACC students; research external opportunities for support emergency support services and basic needs resources. - (Essential)
- Work with internal and external partners to coordinate workshops and professional development for students faculty and staff on critical topics pertaining to financial literacy food insecurity homelessness accessing safety net programs understanding health insurance free/low cost legal clinics tax prep services and other similar programs and services. - (Essential)
- Plan implement evaluate and market trainings programs and informational sessions in collaboration with campus and external community partners; organize campus and campus-community events to bring awareness and improve access to information and resources; represent the College in external committees on issues associated with student basic needs. - (Essential)
- Provide on-going support for data collection program assessment and reporting; regularly collect monitor analyze and report on operational and outcome data from services. - (Essential)
- Travel to HACC locations to support HACC students; attend training/professional development opportunities related to responsibilities. - (Essential)
- Perform other duties as assigned. - (Standard)
Job Type:Full Time 12 Month
If part time hours per week:N/A
Our Purpose: Learning for all; learning for life.
Our Core Values: A Circle of Caring
Caring by Creating Our Future Together
- We work together to shape and build our preferred future.
- We encourage and celebrate creativity and innovation.
- We set high goals and strive to achieve them.
- We strive to provide exceptional service to all who help shape our future.
Caring for Each Other
- We are gateways to student success and opportunity.
- We promote respect collegiality and equity-mindedness in all we say and do.
- We nurture awareness and cultural sensitivity to create a climate of trust.
- We are growth-minded believing that each of us is capable of learning developing and growing to support our mission.
Caring by Doing What is Right
- We are honest and hold each other and ourselves to the highest ethical standards.
- We provide the most accurate information available in all communications.
- We are transparent about our decisions as individuals and teams.
- We embrace broad engagement in the shared governance process.
Required Experience:
IC
Employment Type
Full Time
