House Manager
House Manager
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Job Description
Do you take pride in delivering excellent customer service
Do you get satisfaction from a role that involves multi-tasking and finding solutions
Do you enjoy organising and facilitating social events
McCarthy Stone is the leading UKs retirement living providers. We are recruiting a permanent House Manager to join the team at our Culpeper Courtdevelopment based in Ashford Kent.
Hours: 25hours per week -Monday to Friday
Hourly rate: 17908.61 per annum
Benefits: Group personal pension life assurance Employee Assist Schemeand flexible working hours working in the most beautiful surroundings generous annual leave entitlement.
About the Role of a House Manager
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Managers key role is to enhance our Homeowners quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address the priorities of our residents.
Some of the House Managerduties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
- Being the face of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
- Managing the development gardens and grounds - in an efficient and effective manner providing our Homeowners with a safe secure well maintained and pleasant environment
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:
- Excellent communication skills with a real can do attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy a varied role where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Could thisrole be the perfect job for youApply now!All applications will bereviewed as soon as they are received and we hold the right to appoint before the closing date.
About Us
As the UKs leading developer and manager of retirement communities we provide high quality homes to exacting specifications. As of January 2025 McCarthy Stone operates over 545 developments across the UK for more than 24200 people.
We believe in championing the role wellbeing and happiness of older people in society. We help our customers have a better later life so they feel more connected recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
Our Customers
The Benefits
24 days annual leave
Pension
plan
Life
assurance
Employee assistance helpline
Health
screening
Eyecare voucher scheme
Long service award
Testimonials
I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. Its a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.
Linda Diamond House Manager
Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks its all about our great people and how welcome they make you feel even if it was through a screen!
Andrea Waldron - Senior HR Business Partner
From my first week I felt like part of the team everyone is helpful and pro-active which is crucial in a fast paced environment. Ive had the opportunity to work on some exciting projects its a very hands-on approach here with plenty of opportunity to be involved and play a part in delivering developments.
Emily Bishop - Principal Planning Associate
Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment watching them settle in and make friends and then watching them lead a happy and carefree retirement is very rewarding.
Caroline Craig-cordel Sales Consultant
I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier every day. And what we do is so important to our homeowners! In my marketing career before I couldnt dream about customers sharing their thoughts about my campaigns but here it happens all the time.
Stan Smolyar Head of Brand
Documents
Required Experience:
Manager
Employment Type
Unclear
