Bell Attendant
Bell Attendant
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Job Description
ABOUT US
The hotel consists of 192 design-led bedrooms complemented by Parkers Tavern a high-end quintessentially British restaurant & bar along with the adjoining library bar and ballroom.
Set in the heart of Cambridge University Arms is the go to destination alluring visitors with the promise of a sense of modern luxury adorned with moments of enchanting discovery.
WHAT WILL YOU BE DOING
As a Bell Attendant you will be responsible for delivering a friendly authentic and sophisticated guest experience from arrival to departure. You will ensure that all our guests and VIP guests receive the highest quality of service delivery.
THE DUTIES
- You will be responsible for greeting and assisting guests arriving at the hotel along with delivering their luggage arranging transport and dealing with any other requests the guest may have.
- You will be the face of University Arms Hotel spending time at the door to welcome every guest.
- Be the resident know-it-all share your insider information about the city and culture scene to ensure our guests receive varied and highly rated recommendations for entertainment/dining and adventures.
- You will ensure VIP guests are receiving a WOW service and ensure their requests are carried out.
- Create strong relationships within the community to ensure our guests receive excellent service at any suggested venue.
- You will coordinate with other departments such as housekeeping food & beverage and maintenance to ensure that guests requests are met promptly you will take accountability to ensure actions happen!
- Taking ownership of guest complaints - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
- Ensure that the reception area and outside are always neat and tidy with all necessary equipment and supplies in place.
- Have an eye for detail when it comes to the hotel environment. Regularly walk through public spaces to ensure the building is well maintained and operational areas have an atmosphere that meets or exceeds guest expectations.
- Respond promptly and effectively to emergencies coordinating emergency response efforts and ensuring appropriate actions are taken.
WHAT ARE WE LOOKING FOR IN YOU
- Experience as a Porter Concierge Bell Attendant or Luggage Porter in a luxury hotel or college.
- A friendly and outgoing personality with excellent manners and communication skills.
- In-depth knowledge of the area.
- A passion for hospitality and a genuine desire to ensure that guests have the best possible experiences.
- Friendliness efficiency and a can-do attitude with the willingness to go that extra mile.
- Confident knowledge of Opera PMS and Microsoft Office is preferred.
- Excellent verbal and written communication skills including fluency in English and any additional languages are an advantage.
- Ability to work nights weekends and bank holidays.
- Having a reliable method of transportation to the hotel is essential we have no on-site parking.
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property the position comes with:
- Competitive salary
- Free meals on duty
- Team Member Incentives
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio
- Refer a friend who do you know who could be interested in a new role When they are placed you could earn up to 400 for referring them!
RIGHT TO WORK:
In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Employment Type
Part-Time
