Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road cross-border intermodal LTL and TL drayage and transload warehousing distribution logistics services and final mile.Purpose of Position:
To lead and optimize daily sortation and dispatch operations by managing staff ensuring timely and accurate deliveries resolving service issues and supporting continuous improvement and compliance across logistics functions.
Key Accountabilities:- Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
- Lead and manage sortation associates and delivery drivers to maintain high performance standards.
- Conduct daily safety inspections and enforce compliance with safety protocols.
- Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
- Strategically optimize route assignments based on demand vehicle capacity and performance metrics.
- Track delivery progress proactively address service issues and resolve customer complaints.
- Manage return shipments cancellations and resolve delivery discrepancies effectively.
- Ensure strict adherence to company policies and regulatory compliance standards.
- Prepare and submit comprehensive dispatch wash and End-of-shift reports to senior management.
- Collaborate cross-functionally with transportation customer service and inventory teams to enhance operational workflows.
- Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.
Other Duties- Performs other duties as required
Required Experience:
Manager