Associate Trust Officer

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Manage select group of estates trusts and agency accounts as well as guide individuals/families in the development of estate plans
• Relationship management of established client accounts including client beneficiaries and co-trustees
• Shadow and participate in coaching/mentoring sessions with seasoned PT professionals including client interactions
• Develop client profiles to identify/anticipate needs of clients and their families and managing effective referrals and hand-offs that deepen client relationships and result in the contribution of additional business
• Provide each client with an optimal client experience by including strong and sustainable client contact routines

SHAREHOLDER

• Contribute to the achievement of business objectives by proactively servicing and retaining clients to increase profitability and enable business growth
• Promote and offer full suite of products sales services and banking capabilities
• Identify opportunities to refer/retain outbound client assets/trust distributions assemble client information packages for retention/referral
• Protect the interests of the organization identify and manage risks and escalate non-standard high risk transactions / activities as necessary
• Support centre revenue goals through effective administration and account management including timely collection of fee revenue
• Adhere to internal policies / procedures and applicable regulatory guidelines
• Identify and recommend technological / process improvements which may improve overall productivity and client satisfaction
• Provide accurate organized and efficient administrative support apply due diligence to all account/client documentation within current policy/centre operating procedures
• Consistently exercise discretion in managing correspondence information escalate issues where required
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Participate in personal performance management and development activities including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training coaching and/or guidance as appropriate.
• Contribute to a fair positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank both internally and/or externally

BREADTH & DEPTH

• Professional role with a focus on building capability of client relationship management and / or sales advisory support within their own area of specialty
• Requires expanded knowledge of products/services and key competitors
• Understands key business and client drivers and processes in the context of own work
• Identifies sales/ referral opportunities at increasing levels of complexity
• Sound knowledge of assigned clients needs the competitive landscape and broader market factors
• Coordinates activities and timelines across multiple teams to ensure client needs are met
• Executes a moderately complex sales or account management process focusing on client data gathering
• Investigates and analyses possible alternative solutions and approaches based on documentation of the client fact pattern
• Work performed under management guidance and supervision
• Reports to Private Trust Manager

EXPERIENCE & EDUCATION

• Undergraduate degree and/or minimum 2 years of industry experience
• Working towards completion of Canadian Securities Course
• Working towards completion of TEP Trust & Estate Practitioner an asset

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):