Lead Maintenance Technician

Jamison Management Company () is a property management company serving the South Bay. The Company manages single family and multi-family income properties and currently manages approximately 1300 units in the South Bay. Jamison Management is a full-service management company committed to raising the standards of our industry while providing the highest level of service and return on investment for our clients. The Company achieves this through implementing best practices by investing in our employees and implementing innovative tools that help us better serve our internal and external customers. Our companys Core Values are:

Innovate and Execute Best Practices

Exceed Customer Expectations

Make and Keep Commitments

Foster Community

Be a Team Player

Show Compassion

Job Summary

Under the Supervision of the Community Manager the Lead Tech isresponsible for overseeing the maintenance operations of the community. Your role will be process oriented and will be responsible for ensuring the maintenance team is trained on policies procedures and confirming processes are maintained by all maintenance personnel.

Responsibilities include more complex tasks such as troubleshooting and correcting electrical appliances HVAC plumbingcarpentry andgeneral maintenance responsibilities include work orders quality unit turns maintaining the grounds conducting preventative maintenance and overseeing the construction/rehabilitation needs of the apartment community.

You will work in conjunction with the Community Manager to drive best practices and processes to ensure the communitys physical condition is well-maintained and meets TMC Property Management companyquality standards to deliver on our mission of providing exemplary service.

Essential Functions

• Overseeing maintenance repairs unit turn over capital projects vendor selection contract administration and training.
• 50% time will be in field training and working with maintenance 25% Project Management providing bids and overseeing capital work 25% administrative reviewing metrics and policies.
• Supervisory responsibilities for all Maintenance Technicians and janitorial staff at community whichincludes hiring training supervisioncoaching and providing progressive discipline.
• Provide coaching and written warnings to address performance and policy follow up and track using coaching log. All written warningsneedDirector approval.
• Help assist Community Manager prepare and perform employee reviews for the maintenance team following TMCs quarterly review schedule.
• Implement standard training policies and procedures forthe CompanysMaintenance teamsandother staff as needed including safety training skills courses and other on-going education. Ensure standards are be completed everymonth.
• Workwith the Maintenance teamto complete repairs throughout the property including the common area amenities occupied units and vacant units in preparation for new resident move-ins.
• Specializes in troubleshooting and repairs of HVAC electrical plumbingcarpentry andgeneral maintenance issues.
• Communicate andfollow up dailywith maintenance team members to trackprogress of work.
• Ensurework ordersare assignedto maintenance team each morning.
• Follow-up on thework order process included but not limited totimely completion of work orders within 24-48 hoursaccuracy of work resident satisfaction and close out of work orders in Rent Manager.
• Maintain a high standard of customer service through timely up with residents and office staff as needed on status of work and report any potential issues/liabilities.
• Ensure resident satisfaction and complete work orders by performing quality work using effective time management and cleaning work area after completed.
• Review Issues List in Rent Manger daily to ensureMaintenancemetric goals are being achieved.
• Ensurevacant unitsareto becompleted withinownerapproved budgeted unit turn time should not exceed 10 days including all outside vendor work unlessconsidered a Rehab.
• Renovated unit turn time should not exceed 21 days including all vendor work.
• Work with Community Manger to adhere to the propertys maintenance budgets.
• Consult with Community Manager for major repairs. Provide assistance in obtaining bids or contacts for approved work.
• Inspect community and make recommendations on curb appeal deferred maintenance safety hazards and repairs that need estimates and approval on items noted from inspections.
• Updateusersdefinefieldsin Rent Manager for Project Management work orders7 14 and 30 days for service detailedexplanationsofwork progress.
• Work closely with the Community Manager andonsite team members discussing maintenance issues problems and solutions concerning property.
• Follow-up to ensureproperty inspectionsare coordinatedof interiorunitsto be completed annually.
• Establish good working relationships with vendors throughout the market to build a strong and positive reputation for number of qualified vendors in region.
• Keep abreast of new governmental regulations and restrictions concerning maintenance procedures and/or healthsafetyand environment. Ensuremaintenance team members are trained according to new requirements.
• Must adhere to all company safety policies and ensure that all employees work in a safe and secure environment.
• Must comply with all OSHA safety regulations federalstateand local applicable laws regarding health safety or environment including TMCstandard operating procedures and policies.
• Help conduct monthly lighting inspections and replacement of lights where/asneeded.
• Keep work areas maintenance supplies storage areas and equipment clean and well organized.
• Report anyinoperablevehicleson propertyleaks mold injury criminal activity to Community Manager and ensure incident reports are submitted immediately.
• All keys must be secured and no keys can be taken home withoutauthorization fromTMC Property Management.
• Assist with preventive maintenance on equipment electrical and plumbing systemsgeneral maintenanceswimming pool(s) carpentry dry wall exterior structural andappliances.

Supervisory Skills and Responsibilities:

• Ensure all workis completed according to TMC Property Management companystandards.
• Evaluate and give direction during maintenance emergency situations at the property level. Communicate situation and solutions to property management teams to ensure prompt resolution.
• Review and approveon-call schedule and notify after hours call service of changes to the schedule.
• A flexible schedule to include weekend evenings and holiday as needed.

Other Responsibilities

• Present a professional efficient attitude to ensure resident satisfaction while working within company guidelines.
• Communicate with Community Manager on progress of work daily.
• Maintain organized schedule and complete daily tasks on time.
• Perform interior and common area painting as needed.
• Clean and pick-up trash in common areaswhichincludesbutisnotlimitedtoamenities drivewaysparking lotscurbstrashreceptacleareasexteriorhallwaysbreezewayslaundryroomsmailroomsandanyother publicareas.
• Assist office staff as needed with posting notices on residents doors.
• Available for after hoursemergencycallsand/oroncallscheduledworkrotations. Respond quickly in the event of an emergency notify Community Manager and follow safety protocol.
• Comply with TMC Property Management uniform requirements.
• Attend and participate in company meetings and trainings.
• Assigned property can change based on needs of business.
• Perform other duties as assigned.

Knowledge Skills and Abilities

• Ability to identify and troubleshoot common problems related to electrical appliances HVAC plumbingcarpentry andgeneral maintenance.
• Excellent manual dexterity and problem-solving skills.
• Ability to use tools and equipment.
• Ability to effectively interact with management co-workers andresidents.
• Superior customer serviceskills.
• Strongattentiontodetailorganizationaltime-managementandproblem-solvingskills.
• Ability to workindependently.
• Demonstrates knowledge of federal state and local laws specifically Fair Housing regulations buildingcodes environmental laws andregulations.
• Ability to travel to multiple properties in portfolio tocomplete work orders and unit turns.
• Ability to independently lift/carry supplies or equipment up to50lbs.
• Requires use of personal or vehicle or electric golf cart.
• Ability to work in indoor/outdoor environments in all weather conditions and potentially hazardous conditions.
• Ability to perform basic arithmetic skills such as measurements addition and subtraction to do basic calculations.
• Ability to read/ speak/ write English languageproficiently.
• Ability to respond toafter hoursemergencies.
• Ability towork aflexible work schedule to include weekends evenings andholidays.

Minimum Qualifications Required

• High school diploma required.
• Ability to identify and troubleshoot common problems related to electrical appliances HVAC plumbingcarpentry andgeneral maintenance.
• 3 years experienceperforming the duties associated with a Maintenance Technician or related field.
• Experienced and knowledgeable of Multi-Family Housing.
• Oral and written fluency in English preferred.
• Must have a valid state drivers license with clean driving record.

Certifications

• EPA certification required.
• Pool Operators Permit required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• HVAC Journeyman License preferred
• Certificate in Building Maintenance Technology preferred