Technology Support Senior Specialist
Technology Support Senior Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Embark on a career where innovation meets support assisting customers with the highest quality standards and satisfaction.
As a Technology Support Senior Specialist in Corporate sector Retail support team you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware software and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.
Job responsibilities
- Provide first-line support for hardware software and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
- Assist in the timely delivery of technology support services to internal customers coordinate resources and activities to ensure high-quality standards and customer satisfaction
- Contribute to optimal system functionality by applying emerging knowledge of hardware components peripherals devices and network expertise
- Use problem-solving techniques diagnostic tools and best practices to Identify and resolve technical issues
Required qualifications capabilities and skills
- 6 months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware software and networks
- Experience with live chat incident/service request management and runbooks for system issue resolution
- Baseline knowledge of operational management and excellence
- Proven ability to balance tasks while documenting outcomes
Preferred qualifications capabilities and skills
- Familiarity with troubleshooting techniques for resolving technical issues in hardware software and technology systems
- Ability to document issues procedures and root cause analysis
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorganChases review of criminal conviction history including pretrial diversions or program entries.
Responsibilities
Required Experience:
Senior IC
Employment Type
Full-Time
