Customer Success Team Lead
Customer Success Team Lead
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Job Description
Location:
Alamo Tennessee United States of AmericaJob ID:
R0097254Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Are you a customer-focused leader with a passion for operational excellence and team development JoinHitachi Energyas ourCustomer Success Team Lead Transformer Componentsand take the lead in delivering a world-class customer experience across our power and distribution components portfolio.
Based in Alamo TN youll manage a team dedicated to post-order operations for key market segments including utilities OEMs and internal transformer factories. From order acceptance through shipment and after-market support your leadership will ensure seamless execution customer satisfaction and continuous improvement.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
How Youll Make an Impact
Lead and guide the Customer Success team in managing order entry and fulfillment
Drive the clean order initiative to improve order accuracy and reduce processing time
Collaborate with engineering to enhance drawing management and ensure timely submittals
Champion the change order process and foster strong internal partnerships
Support manufacturing goals by reducing shipping holds and improving on-time delivery
Implement checkpoints in the sales cycle to ensure readiness for production and shipment
Serve as the voice of the customer driving initiatives that improve satisfaction and NPS
Communicate effectively with internal teams and external customers to resolve issues
Your Background
Proven experience in customer success order management or operations leadership
Strong understanding of transformer components and manufacturing processes
Excellent communication problem-solving and project coordination skills
Ability to lead teams and collaborate across departments
Experience with ERP systems and continuous improvement methodologies
Bachelors degree in Business Engineering or a related field preferred
More About Us
At Hitachi Energy were committed to powering a sustainable future through innovation and collaboration
We offer global career growth continuous learning and a culture that values integrity safety and inclusion
Join a team where your leadership drives real-world impact and customer success
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
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Employment Type
Full-Time
