Customer Service Agent - Polish Speaking

About us

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.

Before all else Liberis is a technology company connecting finance with small businesses.

We use data to help partners understand their customers real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.

Up to now we have funded almost 40000 small businesses with over $1.5bn - but we believe there is much more to be done.

The Team

Were the Collections team - a dedicated compassionate group focused on supporting customers through moments of financial difficulty and helping them get back on track. Based across the UK Sweden Germany and the US we work together to deliver thoughtful solutions-focused service.

As we grow were looking for a Polish-speaking Collections Agent to join our global team and support customers in the UK and Polish markets. If youre someone who thrives on helping others solving problems and driving positive outcomes - this is the role for you.

The Role

As a Polish-speaking Collections Agent youll play a key role in proactively engaging with customers understanding their situations and working with them to find solutions that support repayment while maintaining a strong respectful relationship.

Youll be the voice of Liberis for customers who are struggling - providing reassurance clarity and support all while managing risk and ensuring a healthy receivables book.

What Youll Do

• Proactively monitor customer accounts to spot missed payments or inactivity identifying opportunities to re-engage early.
• Reach out directly to customers via phone and email to understand their circumstances and offer tailored solutions that support repayment and financial recovery.
• Investigate and problem-solve why accounts have fallen behind using tools and data to identify trends and opportunities for action.
• Maintain a positive and professional tone in every interaction even when conversations are tough to build trust and show customers were here to help.
• Send legal letters where appropriate to customers we havent been able to contact ensuring communication remains clear and consistent.
• Support wider goals by helping manage default volumes and minimising the number of cases that need to be escalated to external debt collection.
• Champion fair treatment of customers reflecting Liberis values in every decision you make.
• Take ownership of your daily workload with autonomy but also enjoy the support of a collaborative high-energy team.

What Youll Bring

Were looking for someone with both empathy and efficiency - a great communicator whos driven by doing the right thing for customers and the business.

• Fluent in both Polish and English.
• Experience in a collections or customer service role ideally in SME or financial services.
• A calm confident phone manner with the ability to build rapport quickly and manage sensitive conversations.
• Strong organisational skills and the ability to prioritise independently.
• Proficiency in Excel and comfort working with data to guide your actions.
• Integrity resilience and a proactive approach to problem-solving.
• A keen eye for detail and the confidence to suggest improvements to our processes.

What happens next

Think this sounds like the right next move for you Or if youre not completely confident that you fit our exact criteria apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing and we are interested in hearing about what you can add to Liberis!

Our hybrid approach

Working together in person helps us move faster collaborate better and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week but ideally 4 days. At Liberis we embrace flexibility as a core part of our culture while also valuing the importance of the time our teams spend together in the office.

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