Marketplace Account Support Specialist (Amazon, eBay)
Marketplace Account Support Specialist (Amazon, eBay)
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
At AM PM we create stylish high-quality bathroom products made for modern life. As our brand keeps growing were happy to welcome motivated people who understand e-commerce and want to be part of a bigger journey.
Come help us shape how people enjoy their homes every day.
Tasks
- Maintain and optimize product listings: Regularly update product descriptions images keywords and enhanced content across platforms in alignment with the managers directions.
- Monitor and respond to customer reviews: Actively manage customer feedback provide thoughtful responses and support efforts to maintain high product ratings and customer satisfaction.
- Handle product returns and analyze return reasons: Track and categorize return cases generate insights and reports and propose actionable recommendations to improve product quality or customer experience.
- Manage inventory and FBA shipments: Coordinate shipments to Amazon FBA warehouses monitor inventory levels and proactively notify the manager of restocking needs.
- Support pricing strategies: Adjust product prices and perform competitor pricing analysis as requested by the manager to maintain market competitiveness.
- Prepare analytical reports: Gather and analyze data to evaluate assortment strategy and pricing effectiveness and deliver clear structured reports to inform decision-making.
- Resolve customer support inquiries: Provide timely assistance to customers regarding orders reviews returns and shipping-related issues on e-commerce platforms.
- Oversee order fulfillment via 3PL warehouse: Ensure accurate and timely shipment of orders maintain smooth communication with warehouse staff and troubleshoot any logistical delays.
- Track expenses and generate reports: Monitor advertising and operational costs compiling detailed reports for internal tracking and submission to the manager.
Requirements
- Experience with Amazon and eBay marketplaces is a strong advantage.
- High proficiency in Excel (data analysis conditional formatting pivot tables) and strong analytical skills.
- Experience inventory management (inventory analysis restocking pricing) is an advantage.
- Fluent English.
Benefits
- Full-time (Monday to Friday)
- Work mode: remote
- Active team
- Career growth amazing and progressive tasks
- Rich corporate culture
Important: The HR department accepts responses only through the JOIN platform please send us a resume in this way other communication methods are not available
Employment Type
Full Time
Key Skills
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