Customer Service Liaison
Customer Service Liaison
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Job Description
Job Description
We are currently seeking a detail-oriented and empathetic Customer Service Liaison to join our Tampa FL office. This role is central to ensuring smooth communication between clients internal teams and external partners. The ideal candidate will be a proactive problem-solver who can manage inquiries resolve issues efficiently and maintain a positive customer experience throughout.
Responsibilities
Serve as the primary point of contact for client communications and service requests
Maintain accurate records of client interactions and follow-ups
Coordinate with internal departments to ensure timely issue resolution
Monitor service quality and escalate concerns when necessary
Provide product/service information in a clear and professional manner
Identify opportunities to improve customer satisfaction and processes
Support onboarding processes for new clients
Qualifications :
Qualifications
High school diploma or equivalent; associates or bachelors degree preferred
13 years of customer service client support or liaison experience
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Problem-solving mindset with attention to detail
Proficiency in Microsoft Office Suite and customer management tools
Additional Information :
Benefits
Competitive salary.
Clear paths for professional growth and career advancement
Ongoing training and mentorship from experienced professionals
Supportive and dynamic team environment
Paid time off and holidays
Health dental and vision insurance options
401(k) plan with company match
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
