IT Support Lead
IT Support Lead
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Job Alert
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Job Description
Are you an experienced IT professional ready to take the lead in a collaborative service-focused environment
Were seeking an IT Support Lead to join our dynamic IT team. This role will see you leading a small but dedicated support team driving excellence in frontline technical assistance across our organisationincluding support for our branches in New Zealand and Western Australia.
About the Role
As the IT Support Lead youll:
- Be the first point of contact for escalated technical issues.
- Provide hands-on Level 1 and 2 support for software hardware and network matters.
- Guide mentor and support a small team of IT Support Analysts.
- Lead incident management and ticketing processes (using Freshservice).
- Help build a high-performing customer-focused IT support function.
- Contribute to knowledge base articles and IT documentation.
Qualifications :
What Youll Bring
- Diploma in Information Technology (or equivalent).
- Hands-on experience in IT support (Level 1/2).
- Previous experience leading or mentoring a small team (desirable).
- Excellent troubleshooting communication and customer service skills.
- A proactive and solutions-focused mindset.
Additional Information :
At Junior Adventures Group child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.
We welcome individuals from all backgrounds abilities and identities including Aboriginal and Torres Strait Islander people.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
