Senior Software Engineer - (Ruby on Rails)
Senior Software Engineer - (Ruby on Rails)
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$ 145000 - 217000
1 Vacancy
Job Description
Job Description
Senior Software Engineer - Ticketing Platform
* This role may include some hybrid work and candidates must reside within 50 miles of one of the following locations: Madison WI; Austin TX; or San Francisco CA.
Who were looking for
Zendesk is looking for a Senior Software Engineer to join our Ticket Platform team! Our team mission is to help evolve technologies and development practices that improve the performance and resilience of Zendesk Supports backend application. Bring your skills and experience to stand up cutting-edge technologies within constantly evolving systems with high reliability and performance standards!
What youll be doing
Collaborate with a small team focused on modernizing our backend stack implement impactful platform changes and develop best practices
Champion code ownership standard methodologies high quality code with corresponding test coverage to ensure reliability and stability are kept front-of-mind.
Collaborate in technical discussions and create durable documentation
Contribute to the way we operate as a team and form a path for growing together
Mentor junior engineers
What you bring to the role
Basic Qualifications:
4 years of experience in software development
Expert-level skills with backend frameworks and methodologies especially Ruby and Rails
Strong understanding of application development GraphQL REST principles and API design systems architecture and best development practices
Experience designing and working on projects at enterprise level scale
Preferred requirements:
Experience with platform development and server-side development in Java/Ruby/Python or equivalent
Experience with large scale relations database systems as well as non-sql databases such as DynamoDB
Open-source contributions or active Github profile
Exceptional written and verbal communication skills with experience conveying technical concepts to a diverse audience of product and engineering partners
Tech Stack
Modern stack Ruby on Rails GraphQL MySQL/Aurora Redis/Memcached Git/Github Spinnaker Kafka Kubernetes DynamoDB
Analytics and service monitoring services - Datadog Rollbar BigQuery Sentry AWS ecosystem
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
