Team Leader - Solution Delivery (Collaboration Services)

Lead and manage a cross-functional technology team responsible for the strategy implementation support and continuous improvement of enterprise collaboration and communication platforms and services. Oversee the planning delivery and maintenance of tools that enable communication security productivity and knowledge sharing across Wellmark such as messaging video conferencing file sharing zero trust network access virtual desktop infrastructure and end user computing technology solutions. Ensure solutions align with architectural standards meet user and security requirements and support high availability and seamless user experience. Drive innovation and operational excellence through platform optimization process automation and service delivery enhancements. Collaborate with business and technology stakeholders to identify and implement collaboration solutions that reduce cost enhance service quality mitigate risk and support strategic business goals. Foster a culture of learning collaboration and technical growth within the team. 

Qualifications :

Preferred:  

• Platform experience with the following technologies (or similar/competing platform):  
  • Microsoft virtual desktops 
  • Citrix App Virtualization  
  • Citrix networking 
  • Zero Trust Network Access 
  • Microsoft Exchange Online 
  • Mimecast (email security platforms) 
  • Microsoft Teams 
  • Amazon Connect 
  • Entra ID 
  • InTune 
  • Azure 
• Exposure to AI capabilities embedded in applications 
• Experience owning technology vendor relationships 
• Health services or financial services knowledge specific to areas of accountability. 
• Experience partnering with global staffing vendors to deliver projects. 

Required:  

• Bachelors degree or direct and applicable work experience. 
• Minimum 4 years of experience managing the implementation and support of a technical solution through the full software development life cycle. This includes experience in leadership typically gained through formal or informal leadership that demonstrates knowledge of work processes products and services and leadership competencies. 
• Demonstrated planning and implementation skills. 
• Ability to apply job-specific skills to make value-added contributions that align with evolving business strategies. 
• Consultative and analytical skills to lead the team to appropriate decisions and recommendations.  
• Demonstrated ability to express complex concepts clearly and concisely in writing and verbally. Experience in managing and analyzing complex information.  
• Excellent problem solving and negotiation skills  
• Ability to influence and motivate others who are direct reports as well as those from other divisions and departments including change management creating a sense of urgency and teachable points of view.  
• Demonstrated ability to utilize excellent time management. 
• Experience in health or financial services industry technology.  
• Strong knowledge of systems products and infrastructure including all aspects of information technology for an organization of similar size and applicable technology trends. 
• Knowledge of state and federal health care regulations. 
• Travel required up to 5 percent. 

Additional Information :

a. Provide leadership and day-to-day management of financial and human resources primarily focusing on employee coaching development performance improvement coordination and budgeting for staff and department(s) specific functions/services. Support business objectives and produce results that are effective accurate and timely and on target to meet HR team and stakeholder needs. 

b. Manage and oversee multi-disciplined teams responsible for the full software development life cycle which includes planning analysis design development testing deployment and maintenance of a software system or packaged vendor solutions. 

c. Contribute to the continuous improvement of standards methodologies change release and incident management processes policies procedures tools and infrastructure in conjunction with Wellmark Technology leaders and other stakeholders. Ensure the architecture infrastructure and technical solutions are designed for optimal reusability and integration aligning with Wellmark technology enables innovation and understand technology trends that can create business value in collaboration with Wellmark Technology leadership.   

d. Develop and mentor multi-disciplined teams on business practices and technical capabilities. Lead departmental compliance with applicable legal regulatory and contractual requirements as well as with corporate policies. 

e. Become a trusted advisor and advocate for developing and supporting solutions to meet business needs. Develop an in-depth knowledge of Wellmarks core business processes systems and collaborate with portfolio team to ensure alignment of initiatives. 

f. Engage and collaborate with multi-disciplined teams to ensure the successful implementation and support of solutions. 

g. Develop and maintain long-term collaborative relationships with key software and vendor solution providers. Ensure all are leading advocates for executing business solutions. Evaluate and manage the business relationship; including but not limited to ensuring adherence to Wellmark guidelines and standards oversight of vendor operational metrics and the management of vendor performance. 

h. Ensure the deployment and maintenance of business application solutions are successfully integrated within Wellmarks business environment. 

i. Other duties as assigned. 

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit hire train and promote individuals in all job classifications without regard to race color religion sex national origin age veteran status disability sexual orientation gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at

Please inform us if you meet the definition of a Covered DoD official.