IT Support Officer
IT Support Officer
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Job Description
- Provide first-level support to end-users for hardware software and network-related issues.
Install configure and maintain computer systems printers and other IT equipment.
Respond to support requests and incidents via email phone or ticketing system.
Troubleshoot system and network problems diagnosing and solving hardware/software faults.
Set up user accounts permissions and passwords in accordance with company policies.
Assist in IT asset tracking and ensure accurate inventory management.
Maintain documentation of IT processes procedures and knowledge base articles.
Escalate unresolved issues to senior IT personnel when required.
Support IT project rollouts and upgrades under the supervision of senior IT staff.
Ensure compliance with IT policies and data protection protocols.
- Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
- Keep abreast of new technologies and best practices in IT support and service delivery.
- Contribute to the development and maintenance of IT documentation knowledge base articles and user guides.
Qualifications :
- Bachelors degree in Information Technology Computer Science or related field preferred.
- Proven experience in a technical support role preferably in an IT service desk environment.
- Strong knowledge of IT fundamentals including operating systems (Windows macOS) hardware components networking concepts and software applications.
- Experience with IT service management tools.
- Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
- Exceptional communication skills both verbal and written with a customer-oriented approach.
- Ability to multitask prioritize workload and work effectively under pressure in a fast-paced environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
