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Housekeeping Lead Supervisor

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1 Vacancy
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Job Location drjobs

Sundance, WY - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description


Job Title: HOUSEKEEPING LEAD SUPERVISOR

Department: Housekeeping

Reports To: Housekeeping manager

Rate of Pay: DOE

Shift: Full-Time Year-Round Position MUST BE AVAILABLE WEEKENDS & HOLIDAYS


Summary:

Ensures services needed to maintain cottages mountain homes walkways housekeeping closets and public areas are executed according to resort standards.


Key Responsibilities:

  • Supervise all employees in assigned sections.
  • Responsible for Homeowner checks.
  • Train new supervisors and existing supervisors in upholding Sundances commitment to excellence in cleanliness guest experience and productivity.
  • Preform homeowner inspections before arrival of all homeowners.
  • Preform random quality inspections on vacant rooms and stayovers
  • Inspect all checkouts in assigned sections.
  • Ensure all closets and storage areas are clean and stocked.
  • Ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked; ie: clean robes slippers folder and magazines guest supplies.
  • Inspect housepersons work in assigned areas; ensuring cleanliness is maintained and garbage and linen are picked up every two hours.
  • Safely transport housekeepers to designated areas in a timely manner.
  • Ensure units are cleaned to the Sundance standard in the proper amount of time.
  • Train housekeepers on efficiencies used to meet cleanliness standards.
  • Report missing / broken items in the units.
  • Replace dishes in the units.
  • Ensure housekeepers take all cleaning tools needed for the day.
  • Ensure housekeepers follow our recycling program.
  • Train document and follow up on standards of the week.
  • Change status of cleaned rooms via phone and computer.
  • Communicate problems and requests in need of attention to other departments in a timely manner.
  • Delegate work evenly to room attendants and horsepersons in assigned section.
  • Assist in keeping housekeeping office clean and organized.
  • Ensure cleanliness and maintenance of Sundance vehicles.
  • Ensure all checkout rooms are cleaned by 4:00 PM and then call the Housekeeping Manager for more assignments.
  • Ensure each employee is wearing a neat and complete uniform including nametag in compliance with Sundance and Housekeeping appearance policies.
  • Make sure all keys and radios checked out have been returned to safety.
  • Train new supervisors and existing supervisors in upholding Sundances commitment to excellence in cleanliness guest experience and productivity.
  • Conduct inventory once monthly.
  • Conduct employee reviews once per quarter.
  • Maintain the stock of housekeeping equipment and make orders when necessary.
  • Track spending in housekeeping checkbook.
  • Communicate with other departments as needed to elevate guest experience or problem solve.
  • Conduct new employee interviews and process new hire paperwork.

Supervisory Responsibilities: Directly supervises around 40 employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Qualifications:

  • To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Must possess a valid U.S. Drivers License in good standing in accordance to Sundances Insurance Company guidelines.
  • The employee must regularly lift and/or move up to 10 pounds frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Must be 21 years of age or older.

Work Environment: While performing the duties of this job the employee is regularly exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.


Benefits:

  • Benefits package that includes: subsidized medical dental vision 401k & paid time off policy.
  • Employee discounts on dining and resort amenities
  • Season Pass

Disclaimer: This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.



Required Experience:

Manager

Employment Type

Full-Time

Company Industry

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