Benefit Programs Supervisor
Benefit Programs Supervisor
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$ 45940 - 85407
1 Vacancy
Job Description
Title: BenefitProgramsSupervisor
Salary Range:$45940-$85407
ThispositionsupervisesSpecialist whodetermine eligibility for governmentassistanceprogramsanda varietyofother staff. Employeestrainlead anddevelopstaff andmonitorcasemanagement administrative andprogrammatic supervisiontostaff;reviews casemanagement plans toinclude quality assurance ofcase management services; developswritten guidelines for delivery of case management services;assignscaseloadstostaff;coordinatesand monitorsactivities ofstaff; holdsindividualandgroupconferencestoreviewcases and problems;reviews case recordsandevaluatesperformance ofstaffmembersand recommendsindicated action;recommends hiringdisciplinaryactionstransfer promotionand terminationofpersonnelwithinthe limits of appropriate statutesrules andregulationsandpolicies developing performancestandards and preparingcorrectiveactionplans;representseligibility staffneeds to seniormanagement team;preparesand implements internaloperatingpoliciesandprocedures;interpret regulationpolicy and other programinformation changestostaff;trains new employees inareas such as agencypolicy departmentprocedures andagency or government regulations;determines staffingneeds andmakes recommendationstomanagement; maintainsrecords andpreparesregular and specialreports; participatesindeveloping andimplementing agencyadministrative policy;makesdecisionson controversialcases or presents themfor higherlevelaction; authorizesemergency assistanceforapplicants/recipients; servesina liaison capacitytootheragencies and groups;monitorsprogram expenditures; andmeets with community groups todiscuss programsandresources and develops/maintainscooperativerelationships withpublic andprivateentities. Servesasthe agencycontact forclientinquiries and resolutionand guidance. ExpertVACMSuserparticularly intheareas of applicationregistration case associationandtechnical issues within VACMS. Acts asthe agency coordinator ofappeals for allBenefitsPrograms:SNAP MA TANF EA(communicatesinformation withsupervisor workerandtheappeals officer). Ensures the agencyiscompliantwith; EBTCivilRightsand VoterRegistration policies and procedures. Actsastheagencyliaison withthirdpartyapplicationsubmitter (acting as andauthorizedrep).Providesapplication assignment and caseworkerinformation. Completesand representsthemonthly BenefitProgramsDivision reports to theadministrative and SNAP applicationsTrack Reportsby the15thof eachmonth reviewscasesthatappear to be out of compliance. Inventories and orders alloffice supplies for theBenefitsdivision (allareas ofthebuilding).ResponsiblefororderingToner forallagency copiers andmaking maintenancerequests forthose machines. Coordinates withIT foremployeerequests fortoner. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latters responsibilities for supervising Supervisors and managing program performance.
MinimumQualifications:Considerableknowledgeof current social economic andhealthissues andtrends; principlesand practicesof effectivesupervision; public assistance programs policies and regulations;theliterature inthefieldofeligibilitydetermination;casework supervisionprinciples and practices; and effective interviewingtechniques.
Working knowledge of computersystems and standard office softwaretoinclude thestateDepartmentof Social Serviceshumanservices systems.
Skillin operating apersonalcomputer and the associated office and agency software.
Demonstratedabilitytoworkeffectivelywith others;workindependentlysupervisingandtraining others to dealeffectivelywiththepublic;planand manage work effectively; communicateeffectivelyboth orally andin writing;interpret laws policies andregulationsandto makedecisionsbasedthereon;planandsupervisework activitiesincludingservicedeliverytrainingrecordkeepingdutiesand organizationaloperations;developandmaintaingoodworkingrelationswithinternalandexternalcustomers;and evaluatefinancialassistanceprograms.
Bachelors degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge skills and abilities.
Preferred Qualifications:Considerableknowledgein policy and guidelines in the area Benefit Programs TANFMedicalAssistance Energy Assistance.
Currentor recent workexperienceasaSenior/LeadEligibilityWorkerin aVirginiaLocalDepartmentof SocialServicessetting
Currentorpriorsupervisory experience orwork experience inaleadership role.
Special Requirements:to Applicantsmaybesubject toaCriminalHistoryBackgroundsearchCentralRegistry search OMV/driving record check and/or pre-employment drugscreen.
The investigation may include: fingerprint checks (State Police FBI) local agency checks employment verification and references verification of education (relevant to employment) credit checks (relevant to employment) and other checks requested by the hiring authority.
This positioniscovered underCodeofVirginia63.2-1601.1 or63.2-1720requiringthe finalistcandidatetosubmit tofingerprintingandprovidepersona descriptiveinformation for a criminal history record check through the Central Criminal Records Exchange and a search of the CentralRegistry.
All offersofemployment arecontingentuponsatisfactoryresultsoftherequiredchecks andscreenings.
Employeemustbewilling toworkinthecommunityemergencyshelterintheevent ofa natural disaster oremergency
Special Instructions to Applicants:
Applicants for this position must be submitted electronically through this website. Mailed emailed faxed or hand delivered applications and resumes will not be accepted. This website will provide a confirmation of receipt when the application is submitted for consideration Consideration for an interview is based solely on the information within the application/resume. Selected applicants will be contacted by the phone number/email listed on the application or resume. Please refer to your LHRC account for the status of your application and this position.
Contact Information
Name: Janie Good
Phone:
Email:
Address: Harrisonburg Rockingham Social Services District 110 North Mason Street Harrisonburg VA 22802
Required Experience:
Manager
Employment Type
Full-Time
