Career Coach

SUMMARY: While delivering innovative solutions exceptional service and trusted results the Career Coach manages a caseload of assigned Workforce Innovation and Opportunity Customers (WIOA) customers with sensitivity to individual needs ensuring customers receive expert coaching and support necessary to reach their employment goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide career counseling and intensive case management services to WIOA customers within the One-Stop system;
• Demonstrate a high level of customer service to all job seekers while delivery case management services.
• Complete intake and eligibility determination for WIOA Adults and Dislocated Workers. Assess jobseekers employment and training needs and abilities through interviewing testing and other methods;
• Enter data into and otherwise use and process clients through the participant information system as required and any other database as required by the One-Stop system;
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific career and educational goals;
• Counsel customers on the local labor market available job opportunities training programs and other services provided by partners. Refer individuals to appropriate services and follow up on those activities;
• Conduct orientation sessions workshops job clubs and other group presentations;
• Follow all policies procedures and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation;
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures;
• Administer reading and mathematics appraisals to each customer enrolled in WIOA Services to determine reading math and language competencies. Administer various career interest inventories and aptitude assessments to registered customers to determine occupational interests and career paths;

• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into programs provided on-site at the One-Stop centers and/or located in the community in accordance with established MOUs;
• Provide twelve (12) month post-exit follow-up services for all registered WIOA customers to include retention and supportive services. Verification and recording of enrollment in post-secondary education or training and credential attainment throughout the follow-up period are required;
• Meet and/or exceed program benchmarks completing all required reports as required.
  
  

QUALIFICATIONS:To perform this job successfully an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.

CORE COMPETENCIES:

• Superior oral and written communication skills.
• Strong interpersonal and staff management skills.
• Strong management customer service and organizational skills.
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely.
• Strong presentation skills Must be resourceful and able to work independently as well as in a team setting.
• Ability to meet and/or exceed set goals and objectives.
• Strong interpersonal project and time management customer service organizational and communication skills both oral and written required.
• The ability to work in the field 30% of the time.

EDUCATION and/or EXPERIENCE:

• A Bachelors degree in business education public administration behavioral science or related field from an accredited college or university.
• A minimum of two (2) years of experience combining elements of training counseling and/or case management.
• Possess substantial career coaching and case management experience required.
  
  

OTHER SKILLS AND ABILITIES:Personal computer literacy required including effective use of the Internet e-mail and Microsoft Office (Word Excel and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal project and time management customer service organizational and communication skills both oral and written required.

PHYSICAL DEMANDS:While performing the duties of this job the employee is regularly required to walk sit talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT:The noise level in the work environment is usually moderate.