Customer Experience Lead
Customer Experience Lead
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Job Description
About This Role
Are you fascinated with pilot training and how CAEs training devices are used to make air travel safer Are you interested to know more about our customers As a Customer Experience Lead you will have the opportunity to be at the fore front of executing CAEs vision to be the training partner of choice to build long lasting relationships with our customers. We are looking for relationships builders brand champions and candidates ready to take on their customers needs and represent them within the organisation.
As a Customer Experience Lead you are the link between CAE customers in Europe the Middle East and/or India and the technical support department. You ensure our customers are serviced by analyzing their needs and providing them the best solution possible. If you are both passionate about relationship management and aviation this role will be a perfect fit.
The role we are offering you:
- Develop and secure key long term relationships with decision makers in your customer portfolio.
- Develop and drive action plans to amaze those decision makers customer experience.
- Proactively escalate to get issue resolution on behalf your customers.
- Be responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items.
- Be proactive and responsible to define portfolios priorities and delivery of an issue resolution plan that meets the Service Level Agreement
- Lead governance presentations to accurately identify situations and related action plans.
- Communicate with stakeholders during the management of a critical failure of a simulator (AOG).
- Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities
- General technical knowledge about flight simulator and aircraft an asset.
- Identify business opportunities for CAE and be a Promoter for CAE.
- Actively participate in various continuous improvement activities.
- Remain the focal point for your customers in all situations
Our ideal candidate has:
- Minimum of eight (8) years of experience in a customer interaction role in the aviation domain
- Bilingualism (French and English)
- Knowledge of other languages and be culturally aware
- Influence leadership skills and team spirit.
- Strong ability to prepare oral and written communications
- Results-oriented & Customer focused
- Lead critical situations on behalf of your customer.
- Ability to play an influential role
- General technical knowledge about flight simulator and aircraft an asset.
- Experience working in an complex products environment.
- Ability to travel once or twice per year for a duration of approximately two weeks at a time.
CAE offers:
- Benefits: fully flexible for you to choose what is important
- Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP)
- Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts
- Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan
- Work-Life Balance: Flextime & California Fridays all year
- Fun at work: social and community events all-year round!
Be part of the Vision!
Nothing great in the world has ever been accomplished without passion! Come share your passion!
#LI-CG1
Position Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race nationality colour religion sex gender indentity and expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by local laws.
If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at
Employment Type
Full-Time
