Clinic Manager
Clinic Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tend is seeking a Studio Manager to oversee the day to day operations. The Manager will be efficient and effective in leading a high performing studio team to drive results and deliver a best in class experience to our members. This is an exciting opportunity to join the team that is revolutionizing dentistry.
The Studio Manager will lead a studio team of 20 staff including clinical and clerical personnel. This includes but is not limited to: assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studios goals ability to identify gaps in performance and opportunities for coaching/additional training performance management both informal and formal check-ins and reviews.
Responsibilities:
- Ensure the practice operates optimally effectively efficiently and in accordance with established standards across staffing scheduling inventory and member experience.
- Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets.
- Drive practice productivity through KPIs and performance goals and work with leaders to make adjustments.
- Be present on the floor in the studio to direct and manage performance real-time.
- Interact with members to gain real-time feedback of their visit and address member complaints in a timely and compassionate manner.
- Lead studio team onboarding training and meetings focused on studio performance building alignment culture & collaboration.
- Partner with the People Team on hiring retention and performance management.
- Ensure compliance and organization of the studio through regular walk-throughs to address any concerns.
- Manage all staff schedules to optimize the member experience align with volume expectations and meet studio performance targets.
Experience and Qualifications:
- Bachelors Degree Preferred.
- Minimum of 2 years experience leading teams of 15 staff in a high-growth high-volume company in a healthcare or hospitality setting required.
- Experience partnering with providers delivering care to drive performance.
- Minimum of 5 years experience in management or operations preferred.
- Experience managing operational practices people practices & programs and budgets/financial targets.
- A strong commitment to hustle & demonstrating a sense of urgency.
- Excellent written and oral communication skills.
Required Experience:
Manager
Employment Type
Full Time
