eCommerce User Experience Specialist
eCommerce User Experience Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
UX Strategy & Execution
- Develop and execute UX strategies focused on optimizing the eCommerce funnel from homepage through checkout to increase engagement reduce friction and improve conversion.
- Identify and address key friction points in navigation layout and checkout flow through user research heatmaps and analytics.
- Collaborate closely with design development and marketing teams to deliver consistent on-brand and conversion-focused UX enhancements.
- Stay ahead of emerging UX/UI trends and tools integrating best practices to ensure Teleflora remains a leader in digital experience.
User-Centered Design & Testing
- Develop wireframes mockups and prototypes to illustrate concepts and drive alignment with cross-functional teams.
- Design and manage A/B and multivariate tests to validate design decisions improve usability and optimize site interactions.
- Capture and integrate Voice of Customer (VOC) feedback usability testing and survey data into UX improvement plans.
- Partner with the creative team to translate customer insights into intuitive and aesthetically pleasing designs.
Data-Driven Optimization
- Use behavioral analytics customer feedback and session data to understand user intent and inform UX strategies.
- Work with the Analytics team to define KPIs track performance metrics (e.g. bounce rate time on site conversion rates) and create dashboards to measure UX impact.
- Translate behavioral and performance data into clear prioritized actions that directly impact KPIs such as bounce rate cart abandonment and conversion rate.
Cross-Functional Collaboration
- Serve as a key stakeholder and UX advocate in cross-functional meetings and planning sessions.
- Collaborate with marketing product and development teams to ensure cohesive execution of site enhancements and campaigns.
- Align UX goals with eCommerce and brand initiatives to ensure a unified digital presence.
Key Objectives
- Deliver a streamlined and intuitive user experience that drives measurable improvements in engagement conversion and customer satisfaction.
- Create and maintain a customer-first data-informed UX culture focused on innovation and experimentation.
- Support product merchandising teams by ensuring that the digital presentation of products is aligned with UX standards and usability principles (secondary responsibility).
Qualifications :
- 3-5 years of experience in eCommerce-focused UX strategy conversion optimization or digital experience management.
- Strong understanding of human-centered design user psychology and UX research methodologies.
- Please note: This is not a visual design position. The role is focused on user experience strategy optimization and execution.
- Proficiency in wireframing and prototyping tools (e.g. Figma Adobe XD Sketch).
- Strong proficiency in using analytics platforms (e.g. Google Analytics Hotjar ContentSquare) and A/B testing tools (e.g. Optimizely Google Optimize) to inform UX decisions.
- A resourceful results-oriented mindset with a passion for improving the digital customer journey in a fast-paced eCommerce environment.
Additional Information :
- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans and a 401k with match eligibility to secure your financial future and including:
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department offering extensive resources like People Manager and leadership training webinars and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals overcome challenges and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant positive change in the workplace.
- Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care economic mobility and a healthy environment-to help build thriving communities. Wonderful CSR
- Giving Back to the Community: Make a difference with Wonderful Giving allowing you to allocate company-provided funds to up to three charities of your choice and join Wonderful Neighbor to contribute to group service projects within our local communities.
Say everything and share your Love Out Loud with the gift of Teleflora flowersall made by hand and delivered by hand by your local florist. With more than 10000 member florists in North America alone Teleflora offers the kind of personal touches artistry and expertise you expect from a trusted neighborhood floristeven if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstepTelefloras network of professional florists creates artistic arrangements personally delivered in a vase often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more visit: or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.
Telefora is part of The Wonderful Company a successful fast-growing privately held $6 billion company with 10000 employees worldwide. The Wonderful Companys connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility including more than $1 billion invested in environmental sustainability; $65 million in charitable giving education initiatives and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in Californias Central Valley. To view the current Corporate Social Responsibility report visit .
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color region sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
