Concierge

• Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers.  

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.  

• Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.  

• Answer record and process all guest calls messages requests questions or concerns. 

• Contact appropriate individuals or departments as necessary to resolve guest calls requests or problems.  

• Review shift logs/daily memo books and document pertinent information in logbooks.  

• Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.  

• Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.  

• Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.  

• Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.  

• Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees.  

• Comply with quality assurance expectations and standards.  

• Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).  

• Maintain awareness of undesirable persons on property premises 

Qualifications :

University Degree in any field. Minimum 1 year in a similar role. 

Additional Information :

Remote Work :

No

Employment Type :

Full-time