Waiter / Waitress
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service standards policy procedure & etiquette in line with our motto.
Key Deliverables and Responsibilities
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriates garnishes
- Following up restaurants financial LQA TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re-stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- To feel empowered and accountable within the work place
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow care program at all times and report issues through the system to maintenance
Qualifications :
- Minimum of 12 years in a similar role preferably in a luxury hospitality environment
- Fluency in English language; Knowledge of other languages is an advantage
- Understanding of health safety and food hygiene regulations
- Excellent interpersonal skills and ability to engage with guests in a professional warm and courteous manner
- Flexibility in work shifts
- Ability to work in a diverse team and dynamic environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time