Customer Service Specialist
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Job Description
The Customer Service Specialist will be responsible for managing the needs of their customer portfolio from order to cash. They will continuously strive to improve processes to ensure maximum customer satisfaction and maintain strong relationships with retail clients. The role will be reporting to the Customer Service Manager
Responsibilities:
Order Management
- Input and continuously monitor the order process to ensure accuracy and timely delivery.
- Collaborate with the logistics department logistics service providers and sales representatives to coordinate deliveries shipments and stock management
Inventory Management:
- Prevent out-of-stock situations and manage inventory levels to avoid excess stock.
- Coordinate the disposal of residual pallets for order items and promotional items.
After-Sales Support:
- Investigate and resolve price and quantity discrepancies for orders.
- Ensure customer satisfaction by addressing any post-sale issues promptly and effectively.
Customer Database Management:
- Create and maintain client records in the database ensuring all information is up-to-date and accurate.
Customer Relationship Management:
- Build and maintain strong relationships with the clients in portfolio to understand their needs and provide exceptional service.
- Act as the primary point of contact for customer inquiries and concerns ensuring timely and effective resolution.
Process Improvement:
- Continuously identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
- Implement best practices and standard operating procedures to streamline customer service operations.
Qualifications :
Qualifications and Education
- University graduate (BA or equivalent)
- Focus/ Major in Foreign Trade Commodity Trading Logistics or Management is a plus
- Other certifications are a plus
Experience and Technical Skills
- 1 to 3 years of working experience
- Proven experience in Customer Service preferably in production or retail environment
- Experience in an international environment related to trade/ supply chain/ logistics is a plus
- Knowledge/ practical experience in SAP
- Good knowledge of Excel Word Outlook
- Knowledge of collaborative tools (MS Teams SharePoint...
- Experience with inventory management and logistics coordination.
- Knowledge of customer service best practices.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Additional Information :
Soft skills
- Ability to work independently while also thriving in a team-oriented environment.
- Proactive curious and eager to learn with a drive for continuous improvement.
- Excellent communication skills with the ability to interact with international stakeholders.
- Excellent organizational skills (ability to prioritize plan tasks and respect deadlines)
Languages
- Excellent knowledge of English and French (written and verbal communication skills)
- Knowledge of any other language is a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
