Concierge - Seasonal Advisor

Have an eye for style We are hiring Seasonal Advisors at our Concierge Centre in New Westminster BC to start October/November 2025. Apply today your lifelong career in fashion might launch here.

Note: The Talent Acquisition team will be in touch with successful applicants August 2025.

THE TEAM

The mission of the Concierge Division is to connect with and delight our clients.

THE OPPORTUNITY

Concierge offers you the opportunity to join our dynamic high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre hence the fancy name Aritzia Concierge plays a pivotal role in the experience of our clients providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.

Were proud to offer industry leading wages starting at $20/hr. with unlimited growth potential at Aritzia.

Youll receive a world-class Concierge education including a comprehensive onboarding program designed to set you up for success. As a top performer you will have the opportunity to join the team permanently or be invited back next season.

THE ROLE

As a Seasonal Concierge Advisor you will:

• Deliver world-class client service across all channels including Live Chat Phone and Email
• Sell clothes and earn client confidence through unparalleled styling expertise
• Resolve client inquiries efficiently ensuring the highest levels of satisfaction
• Meet and exceed established performance targets

THE QUALIFICATIONS

The Seasonal Concierge Advisor has:

• The passion for providing world-class client service and building long lasting client relationships
• An aspirational sense of individual style
• The desire to thrive on a high-performance team
• The commitment to learn and apply Aritzias values and standards
• The ability to communicate effectively in English (written and verbal)
• The aptitude for learning and navigating diverse technology systems

Retail contact centre customer service or hospitality experience is considered an asset.

THE LOGISTICS

As a Seasonal Concierge Advisor you have:

• The ability to commit to a fixed term contract beginning October/November through to January/February 2026
• The ability to work 30 hours per week for mandatory training in your first two weeks
  • Training is typically scheduled Monday to Friday from 8:00AM 2:00PM or 2:30PM 8:30PM PST
• The ability to work shifts within our operating hours of 8AM - 9PM PST (including evenings and weekends). Note hours of operation are subject to change based on business needs.
• No extended time off from October through February during our peak sales events

Actual hours scheduled each week will depend on your availability and business volumes.

THE COMPENSATION

The starting wage for this position is $20/hr.

Aritzias Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces elevated employee perks and experiences - we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.
• A-OK Cafe Our in-house cafe is like a private oasis where employees can enjoy a curated menu of snacks and beverages. You also get complimentary coffee. Treat yourself.
• The SET Our in-office fitness studio and gym with state-of-the-art equipment custom-created classes and optional personal training. Open 7 days a week it works out well.
• Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.
• Aspirational Workplace Our distribution centres are specially designed to be places of creativity productivity and inspiration. Theyre also dog friendly. Woof.
• Amenities Additional amenities include shower facilities with elevated complementary conveniences bike rooms and more.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.