Client Services Associate

Client Services Associate

Position Summary

Catalent Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop manufacture and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma biotech and consumer health customers supporting product development launch and full life-cycle supply. With time-tested experience in development sciences delivery technologies and multi-modality manufacturing Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

St. Petersburg is our primary softgel development and manufacturing facility in North America with a capacity of 18 billion capsules per year. The featured RP Scherer softgel technology is a proven oral drug delivery solution to enhance bioavailability of poorly soluble Rx and OTC drug candidates. Non-gelatin based OptiShell and Vegicaps capsules expand the range of molecules into softgel ideal for challenging fill formulation. Within the Catalent network we offer a broad range of integrated formulation.

The Client Services Associate is responsible for ensuring the successful and timely coordination planning scheduling and completion of customer orders. The Client Services Associate will act as the key contact and liaison to manage pre-assigned customer accounts ensuring customer satisfaction by effectively communicating and helping to meet the customers requirements.

Regular working hours: Monday -Friday 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch

Catalent is committed to a Patient First culture through excellence in quality and compliance and to the safety of every patient consumer and Catalent employee.

The Role

• Act as primary customer/site contact for assigned accounts

• Work with Sales as site specialist to help opportunity business become firm

• Communicate schedules issues and proactive updates

• Interacts with internal personnel as customers advocate proactively managing problems driving decisions.

• Responsible for working with customer on customer supplied components

• customer supplied information and obsolete inventory. Works internally to

• ensure customer owned API is forecasted and delivered on time escalates to the customer if potential issues. Communications and/or negotiates start and promise dates.

• Accurately enters Customers order into JDE within 24 hours of receiving the order

• Responsible for updating customers monthly forecasts into planning spreadsheet and firm commitments

• Perform other duties as assigned.

The Candidate

• Bachelors degree in business management or Sales and Marketing or related field is required.

• 3 years customer service sales or project coordination experience is preferred.

• Must possess and demonstrate motivational and leadership qualities along with excellent verbal written and interpersonal communication skills.

• Must exhibit strong problem-solving and analytical abilities be well-organized detail-focused and capable of multitasking while prioritizing workloads under pressure.

• Must effectively interact with diverse individuals and personalities across departments and demonstrate proficiency in computer literacy including MS Office spreadsheets and ERP systems (JDE preferred).

• Knowledge and experience in CGMPs are desirable.

• Individual may be required to sit stand walk regularly and occasionally lift to 15 pounds; no lifting greater than 44.09 pounds without assistance

• Be accessible to the manufacturing floor and office staff and use the required office equipment.

• Specific vision requirements include reading of written documents and use of computer monitor screen.

Why You Should Join Catalent

• Tuition Reimbursement Let us help you finish your degree or earn a new one!

• WellHub program to promote overall physical wellness.

• 152 hours of PTO 8 paid holidays.

• Medical dental and vision benefits effective day one of employment.

• Defined career path and annual performance review and feedback process.

• Diverse inclusive culture. Several Employee Resource Groups focusing on D&I. Community engagement and green initiatives.

• Dynamic fast-paced work environment.

• Positive working environment focusing on continually improving processes to remain innovative.

• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.

• Perkspot - offers exclusive or private discounts from approximately 900 merchants in a wide array of categories.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability you may submit your request by sending an email and confirming your request for an accommodation and include the job number title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment bank details photocopies of identification social security number or other highly sensitive personal information during the offer process and we NEVER do so via email or social media. If you receive any such request DO NOT respond it is a fraudulent request. Please forward such requests to for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE.