Associate Manager, Payment Operations
Associate Manager, Payment Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role
We are seeking a talented and self-motivated Associate Manager to support our Payments COE Team with Back Office functions. The Associate Manager Banking Operations will be responsible for training and developing existing and new team members focused on researching various types of inquiries from members and support teams. Types of inquiries but not limited to are ACH Zelle P2P Debit Card and Credit Card activities. This Associate Manager will work closely with the Manager of Banking Operations to facilitate operational excellence.
What youll do:
Manage a Bank Operations Team of up to 15 onshore and or offshore agents driving their productivity and developmentBecome a Subject Matter Expert for Processes related to various tasks that your team performsBuild a rapport with staff to create a positive work environment and culture aligned to SoFi Values
- Mitigate risk by identifying raising tracking and addressing any potential issues associated with banking operations.
Data Management ensuring the accuracy security and accessibility of data used in back-office issues with SoFi staff and engineering teamsProactively work with management to iterate and innovate team processes for improvementAdhere to department SLAs and partner with the global workforce team to make sure that team is working at capacity and address any gapsResearch and stay up to date on industry trends as it relates to financial transaction activitiesCreate strong/positive relationships with internal and external partnersEnsure transaction activities comply with all laws and regulations
- Reach out to members when appropriate to mitigate escalated concerns or issues raised to sr. management
What youll need:
- Ability to learn net new processes and systems quickly
- Experience in creating new processes and writing training materials and procedures.
- Minimum 3 years of previous experience in banking operations
- Demonstrate ability to lead a team
- Knowledge of banking compliance trends rules and regulations
- Excellent organizational skills
- Strong written and verbal communication skills
- Analytical and problem-solving skills
- Professional demeanor and excellent work habits
- Sound judgment and decision-making skills
- Interpersonal skills/ Ability to establish peer relationships
Nice to Haves:
- Management experience preferred but not required familiarity with SoFi values a plus.
- Experience working in processes that must adhere to NACHA Reg CC Reg D Truth in Savings Act etc.
- Experience in customer service as this role may require outbound calls
Required Experience:
Manager
Employment Type
Full Time
