Financial Counselor Representative
Financial Counselor Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Provide in-person and phone support to patients regarding billing inquiries insurance coverage and payment options.
- Explain patient balances insurance claims and sliding fee scale eligibility clearly and compassionately.
- Assist patients with setting up payment plans in accordance with organizational policies.
- Guide patients through the Medicaid application and re-enrollment process.
- Assist uninsured patients with Marketplace insurance applications and commercial insurance enrollment when eligible.
- Maintain up-to-date knowledge of eligibility requirements for Medicaid Marketplace plans and charity programs.
- Collaborate with community organizations and outreach events to support insurance enrollment initiatives.
- Serve as backup support for other revenue cycle functions including front desk registration insurance verification and eligibility checks.
- Ensure accurate and complete capture of patient demographics insurance information and financial documentation at the point of service.
- Assist with reviewing claims for missing information before submission.
- Maintain thorough and accurate documentation of all patient financial counseling and enrollment assistance activities.
- Ensure all interactions comply with HIPAA Medicaid and Marketplace guidelines.
- Keep updated on changes to healthcare coverage regulations eligibility guidelines and billing practices.
- High school diploma or equivalent required; associates or bachelors degree in Healthcare Administration Business or related field preferred.
- 2 years of experience in healthcare financial counseling billing front desk registration or insurance enrollment assistance preferred.
- Knowledge of Medicaid Marketplace and commercial insurance programs strongly preferred.
- Excellent customer service and interpersonal communication skills.
- Ability to explain complex billing and insurance information in simple compassionate terms.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficient with Microsoft Office applications and Epic preferred.
- Bilingual a plus.
- Competitive hourly wage commensurate with experience.
- Full benefits package including health dental vision insurance retirement plan and paid time off.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicants or employees race color religion sex sexual orientation national origin age disability or any characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
