Amazons global last-mile operation is always evolving. As a Process Improvement Manager youll streamline and elevate our processes. Youll work with management teams to help us meet a number of operational goals touching on topics including customer service and productivity. This dynamic role offers plenty of opportunities to continue learning every day.
Key job responsibilities
Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient
Audit processes for compliance and work to close any gaps
Analyse feedback and use data to own and implement process improvements at the site
Work with station management and other stakeholders to identify and solve process-related issues
A day in the life
As a Station Process Excellence Manager youll be at the forefront of making Amazons logistics better which means improving safety productivity and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
Youll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed you will carry out analysis at other local or national sites. On top of dealing with productivity and safety youll have the opportunity to share best practices and ideas with our EU network. In this role youll use data to drive improvements and continue to grow our shipping capabilities.
A degree in business supply chain transportation economics or a technical field
Relevant experience in using data or anecdotal evidence to influence business decisions
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Experience in Lean Six Sigma and Kaizen techniques
Experience with supporting tools (e.g. Minitab JMP MS Excel and MS Access)
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Required Experience:
Manager