Paysystem Expert
Paysystem Expert
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Job Description
At ING we are looking for Paysystem Expert
Your role and work environment:
We are looking for a talented and enthusiastic Paysystem Expert to join our Paysystem Expert Unit Team of Core Banking & Clients Tribe
The responsibility of this team is develop & control of clearing and Treasury processes focused to the E2E Customer Journey from ensure the properly work of the process and continue in the customer experience with the purpose to handle day to day operations process and delivery for our retail customers in a simple and efficient manner.
Your key responsibilities:
As a Paysystem Expert you will:
- Act as first-line supervisor of a team providing customer service support and play a key role in helping to achieve targets in areas such as productivity or turnaround times;
- Identify the products or services that best meet the customers stated needs use personal expertise to propose quantities and product configurations
- Create and maintain reports aligned with business and operational needs. Data is our facilitator for decision making;
- Investigate standard incidents using current regulatory and compliance processes systems and procedures and take action to solve immediate compliance issues.
- Data analysis & reporting Analyze data to extract operational information for decision taken create reports for Operations areas (MicroStrategy Excel Power Point etc..);
- Challenge and analyze current processes both operational and customer visions;
- Monitor End-to-end processes ensuring their operation detection of technical issues and search for solutions based on Data;
- Measurement obtaining operational data analysis of evolutions trends and volumes seeking improvements that increase customer satisfaction and cost efficiency;
- Collaboration / day-to-day teamwork with suppliers. Detect incidents in the processes of external providers report incidents and track them. Track processes with suppliers propose improvement measures and measurements that establish the effectiveness of the actions implemented.
What are we looking for
A colleague with atalent for taking it on and making ithappenenthusiasm forhelping others to be successfuland a knack for alwaysbeing a step ahead. In other words you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
Besides this we look for someone who is:
University Graduate
Employment Type
Full-Time
