Director, Accounts Receivable
Director, Accounts Receivable
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Job Description
Welcome to Ovation Healthcare!
At Ovation Healthcare (formerly QHR Health) weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.
Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcares corporateheadquartersis located in Brentwood TN. For more information visit.
Summary:
The Director Accounts Receivable will support with strategic oversight to direct manage and improvethe revenue cycle operations to favorably impact accounts receivable cash acceleration and netrevenue.This position will drive operational excellence and accountability through a metrics driven cultureconducting daily weekly monthly quarterly and annual analysis of Key Performance Indicators (KPIs).The Accounts Receivable Director will be responsible for defining ways to leverage data formanagement decision making performance monitoring or future planning.
Duties and Responsibilities:
The Director serves as the internal revenue cycle liaison for hospital leadership responding tostakeholder needs and supporting revenue cycle related initiatives.
Works with hospital leadership to ensure understanding of revenue cycle processes and metricsand assesses how facilities are performing financially including denials trending and analysis.
Supervises multiple Managers and provides guidance and mentoring. Drives Managers toachieve goals in accordance with established policies. Recommends and establishes changes topolicies or processes that will improve the revenue cycle.
Provides direction and development support to ensure facility strategic objectives are metincluding development of actions plans for metrics not meeting established goals. The Directorfacilitates regularly scheduling meetings onsite with regional leaders to report financialperformance opportunities training and improvement plans with key stakeholders.
Works collaboratively with the Revenue Cycle teams to implement best practices. Provideoversight of billing claims and follow-up items related to the operations of the facilities. Analyzefacility efficiencies and provide feedback for improvements in operations.
Establishes and maintains strong working relationships with Revenue Cycle leaders and fosters astrong working relationship with supporting organizations (coding IS managed care).
Challenges best practices and seeks opportunities to drive process improvements ensuringstandardization across the region. Identifies training needs to enhance performance andcoordinates deployment with training team. Manages activities and responsibilities of variousfunctions within the revenue cycle.
Assists in the development of broader goals and objectives based on assigned the Companysneeds and ensures continuous improvement in quality operational cost effectiveness customersatisfaction and resource utilization.
Create and optimize an in-depth knowledge of revenue cycle principles practices procedurescontractual compliance and internal controls. Evaluate and/or identify needs for appropriate andkey partnerships such as outsourcing collections underpayment vendors eligibility etc.
Owns revenue cycle reporting. Provides continuous monitoring and active management of allrevenue cycle processes.
Partners with leadership finance team and vendors to ensure that the revenue cycle effortssupport the needs of the organization. Develops work plans that reflect sound hypothesis-basedproblem solving thorough understanding of project objectives and milestones. Createssophisticated compelling communications that command client audiences and motivate clients toaction.
Leads project team by continually assessing priorities the flow of work and timing of deliverableswhile anticipating roadblocks. Creates a positive team environment uses best practicecommunication approaches and maintains a pulse on team morale. Champions professionaldevelopment of team members and helps them achieve their goals through coaching and timelyactionable feedback.
Manages and develops the team talent required to achieve the goals. Develops and executesbusiness initiatives and roadmaps with practice leadership support and product managementteams including practice management system implementations business office consolidationsand supporting technology implementations.
Interact with senior management. Interactions normally involve matters between function areasother company divisions or units or customers and the company. Work is reviewed andmeasured based on meeting objectives and schedules.
Other duties as assigned. Receives any other assignments as needed in the form of objectivesand establishes goals to meet objectives.
Knowledge Skills and Abilities:
Accomplished leader with outstanding teamwork and general management skills.
Evidence ofcreativity intensity high integrity reasoned and thoughtful judgment balance between analyticaland intuitive skills and a willingness to roll up ones sleeves to apply these attributes.
Demonstrated A/R analytical and management skills
Intermediate Excel and PPT
Thorough knowledge of project management and strong sense of urgency and drive to produceresults. Understands the big picture and can juggle priorities and understands and is able tonavigate dynamics and politics within practices network support and corporate teams.
Trackrecord of positive conflict resolution in complex matrixed environment.
Strong written and verbal communication skills understanding of billing systems platforms (EPICCernerMedhostpreferred) and Method I and Method II billing requirements. Analytical skills toidentify opportunities to improve revenue cycle performance process and workflow.
Work Experience Education and Certificates:
Bachelors or Equivalent Experience.
Minimum of 5 years of revenue cycle management experience as a Hospital Business Office Manager orDirector with emphasis on developing and leading teams and C-suite and/or Board presentation experience.
Working Conditions and Physical Requirements:
Manual dexterity to enter data into and retrieve data from computer.
Ability to communicate verbally andinwriting. Ability to sit for extended periods of time. Ability to move moderately heavy objects (e.g.manuals boxes of supplies and light equipment.)
Travel Requirements:
Potential 10% - 20% travel depending on projects assigned
Required Experience:
Director
Employment Type
Full-Time
