Workplace Technology Analyst
Workplace Technology Analyst
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
About Moneybox
Moneybox is the award-winning app that helps you turn your money into something greater. Weve brought saving investing home-buying and retirement services all together into one simple app so its easier than ever to achieve your goals and build wealth whatever your starting point.
Job Brief
Were evolving our Workplace Tech support at Moneybox. Were transitioning away from our current Managed Service Provider (MSP) to build an internal team dedicated to delivering top-notch efficient support to our 450 employees. Were seeking a proactive Workplace Tech Analyst to jump in resolve technical issues and provide fantastic support across all Moneybox departments.
Hybrid working & hours
This role is based in our London office for three days and two days from home per week.
Hours are: 09:00 to 17:30 with 08:00 to 16:30 being required once a month (first Thursday of the month)
What youll do
- As a Workplace Tech Analyst youll be at the heart of our Workplace Tech team ensuring our 450 employees have the tools and tech support they need to succeed. Heres a snapshot of how youll contribute:
- Be the first point of contact for all tech-related queries turning employee challenges into effective solutions.
- Work closely with the wider team to escalate and resolve more complex issues ensuring a smooth handover
- Actively listen to understand issues thoroughly and translate them into clear actionable technical resolutions.
- Master our support tools to log update and resolve all issues efficiently keeping our Service Level Agreements (SLAs) front and centre.
- Contribute to and maintain our internal knowledge base by documenting solutions creating how-to guides and sharing best practices to empower staff with self-service options.
- Lend a hand with project work providing support whenever extra resources are needed.
- Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers.
- Keep our meeting rooms in top shape with regular checks and proactive monitoring.
- Perform essential hardware maintenance tasks from keyboard and printer peripheral replacements to SSD swaps.
- Maintain a well-organised and secure inventory of our laptops and other tech equipment.
Who you are
- A driven ambitious individual whos looking to build their career at an exciting very fast-growing company.
- Has a genuine interest in technology and using it to help people work effectively
- Naturally personable great communicator who has a passion for their work and the people they work with
- Knows how to have fun whilst maintaining a professional outlook
Experience and skills
- Experience with ticketing systems (Freshservice) Google Workspace OneLogin and 1Password
- Comfortable working across both Mac and Windows environments
- Basic knowledge of iOS and Android devices
- Ability to describe technical fixes in an easy-to-understand way
- Logical thinker
- Ability to work independently with minimal guidance
- Experience with troubleshooting technical issues and keeping support tickets updated
- Fluency in English
Whats in it for you
- Opportunity to join a fast-growing award-winning and super ambitious startup
- Work with a friendly team of highly motivated individuals
- Be in an environment where you are listened to and can actually have an impact
- Thriving collaborative and inclusive company culture
- Mission Functional team socials every 8 weeks
- Company shares
- Company pension scheme
- Hybrid working environment
- Home office furniture allowance
- Personal Annual Learning and Development budget
- Private Medical Insurance
- Health Cash Plan (cashback on visits to the dentist & opticians etc.)
- Cycle to work scheme
- Wellhub subscription to a variety of gyms and wellbeing apps
- Enhanced parental pay & leave
- 25 days holiday bank holidays with additional days added with length of service.
- This is a hybrid role. Our office is in London by the Oxo Tower
Our Commitment to DE&I
At Moneybox we promote support and celebrate inclusion diversity and equity for all so that everyone can bring their full selves to work. We believe that diversity drives innovation and that if our team is representative of our community of customers we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential
Working Policy:
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.
Visa Sponsorship:
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Please read before you apply!
Please note if offered a position the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants personal data to manage our recruitment related activities. Consequently we may use your personal data to evaluate your application to select and shortlist applicants to set up and conduct interviews and tests to evaluate and assess the results and as is otherwise needed in the recruitment process do not share your personal data with unauthorised third parties. However we may if necessary share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file you can contact us at email:
#LI-CS1
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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