Director of Operations
Director of Operations
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USD 160000 - 175000
1 Vacancy
Job Description
About Heath
Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for over 75 years. We are design-led with the mission of creating products of beauty and integrity while designing manufacturing and running our business in a way thats better for society and our planet. Our products are designed manufactured and sold in our two California factories and four showrooms ensuring accountability in our process from beginning to end. As a Certified B Corp we maintain high social responsibility standards environmental performance and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing making and sharing. We believe in providing a living wage full health and welfare benefits and a place for meaningful work.
Position Summary
The Director of Operations leads operational planning and drives company-wide alignment by translating strategy into scalable processes systems and routines. This role provides operational leadership and strategic insight as part of Heaths Executive Leadership Team helping guide the companys direction and performance.
This role creates alignment across teams systems and planning cycles ensuring day-to-day operations flow smoothly and are connected to long-term goals. Youll lead our planning inventory and data strategy while ensuring that systems reporting and cross-functional processes are built to support reliable scalable and efficient operations. As a member of Heaths Executive Leadership Team youll help guide the companys overall direction while keeping our operational engine strong smart and aligned. This role requires someone fluent in the complexities of a vertically integrated business where manufacturing inventory planning retail and e-commerce all intersect.
Position Responsibilities
- Lead demand planning supply planning and inventory management processes to ensure optimal product availability and fulfillment across all sales channels including retail e-commerce and wholesale.
- Partner on the strategy and evolution of core systems - particularly Shopify and Netsuite - to ensure they support integration automation and reporting across planning inventory manufacturing sales e-commerce marketing product development and finance. Lead ongoing evaluation and optimization of NetSuite workflows and reporting tools in collaboration with IT and business owners.
- Ensure warehouse operations are aligned with planning fulfillment and inventory strategies through close collaboration with warehouse leadership.
- Contribute to company-wide strategy and decision-making as a member of the Executive Leadership Team.
- Develop and refine business intelligence tools reporting frameworks and performance dashboards to enhance forecasting accuracy inventory turns and operational visibility.
- Serve as the operational partner to merchandising product development marketing sales e-commerce and manufacturing helping translate vision into executable plans.
- Represent operations in cross-functional planning leadership meetings and key initiatives.
- Establish and maintain a structured operational cadence including seasonal and monthly planning cycles S&OP processes and contingency planning frameworks.
- Mentor and support teams at the intersection of planning systems and analytics fostering a culture of operational excellence continuous improvement and collaboration.
- Lead change management efforts across operations ensuring clear communication aligned planning and team engagement as new processes systems and priorities evolve.
Qualifications
- Bachelors degree or equivalent experience in business operations supply chain or a related field
- Experience in both retail and manufacturing environments is strongly preferred.
- 10 years in operations planning or supply chain roles with increasing scope.
- 5 years managing cross-functional teams and systems with the ability to guide and grow teams that support inventory planning demand planning and system optimization.
- Expertise in forecasting methodologies capacity planning distribution logistics inventory control master scheduling production planning fulfillment optimization and inventory management.
- Experience with operational process improvement methodologies (e.g. Lean Six Sigma) strongly preferred.
- Strong strategic thinking with the ability to toggle between the big picture and fine detail.
- Excellent cross-functional communication and influence.
- Experience creating business processes calendars and reporting structures.
- Calm under pressure collaborative by nature biased toward action.
- CPIM CSCP or equivalent supply chain certifications preferred
- Advanced NetSuite experience
- Experience with Shopify Pro (POS and e-commerce)
- Google Suite fluency
- Familiarity with business intelligence tools
Work Environment Hours & Compensation
This is a full-time exempt position typically Monday through Friday with occasional weekend work for system upgrades inventory cycles or large all-hand-on deck events. While we embrace a hybrid work model in-person collaboration is a valued part of our culture. This role has flexibility to work from our San Francisco or Sausalito offices. Up to two remote workdays per week are available. The salary range for this position is $160000 $175000 based on experience.
Benefits
We are committed to your health and well-being. Heath offers a comprehensive benefits package for full-time employees that includes a choice of medical plans dental vision acupuncture and chiropractic as well life insurance. An annual 401(k) contribution that grows with job tenure. We offer a generous time-off allocation and a great discount on all Heath Ceramics products.
Proud Equal Opportunity Employer
At Heath we dont just accept difference we celebrate it we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better our work will be. We do not discriminate on the basis of race religion color national origin gender sexual orientation transgender status age marital status veteran status or disability status.
How to Apply
If youd like to be considered for this role please submit your resume along with a cover letter that thoughtfully outlines your interest and qualifications. Were especially interested in hearing how your experience aligns with the position and why youre excited about the opportunity to join our team. Thank you for your interestwe look forward to hearing from you!
Required Experience:
Director
Employment Type
Full-Time
