Customer Success Partner JL2

Customer Success Partner

The Woodlands TX

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

The opportunity:

We are seeking a highly skilled and experienced Customer Success Partner to join our team! As a key point of contact for our customers you will be responsible for nurturing customer relationships managing space allocations and supporting tender negotiations. Your primary focus will be on ensuring high customer satisfaction and retention levels while also driving business growth and revenue.

Key Responsibilities:

• Nurturing customer relationships to achieve high satisfaction and retention levels

• Managing required space allocations while ensuring compliance with process

• Supporting tender negotiations by handling tasks such as submitting credit requests customer BAF requests NAP management and coordinating with the TCM team on opportunity updates in SFDC *

• Assisting with Logistics & Services (L&S) negotiations and quotations by aligning with TCM and Product teams

• Leading contract efforts for Ocean and L&S including sharing nominations with TCM ensuring accurate filing and obtaining customer signatures for FMC filing

• Overseeing Ocean contract management including rate reviews BAF updates adding or removing lanes and ensuring contract or rate extensions are executed

• Managing all waiver requests within the GAM process

• Tracking customer performance with proactive follow-up on forecasts

• Facilitating customer escalations and managing internal resolutions

• Ensuring invoice quality and vendor performance

• Handling all customer lift reporting requirements

We are looking for:

• Relevant bachelors degree (highly preferred)

• Experience in customer-facing roles preferably in sales logistics services (must)

• Strong analytical problem-solving and communication skills

• Proficiency in CRM software and other relevant tools

• Ability to work independently and as part of a team

• Strong organizational and time management skills

• Industry experience in ocean carrier transportation logistics or shipping logistics (highly valued)

• Inside sales contract management experience (desirable)

Company Benefits:

• Medical

• Dental

• Vision

• 401k Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range: $50000-$60000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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