Desktop Support Specialists
Desktop Support Specialists
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Salary Not Disclosed
1 Vacancy
Job Description
Desktop Support Specialist
Job Overview
Responsible for providing information solutions in hardware software and installation support on desktop Personal Computers (PC) and other network computing devices. Provides technical expertise to evaluate install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Under the supervision of the Desktop Manager performs a wide range of technical duties assisting with the implementation and support of the hospitals desktop services. Provides technical expertise to evaluate install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Projects an image of professionalism in communication appearance and conduct. Performs other duties as assigned.
Responsibilities:
- Provide client support and technical issue resolution primarily via onsite visits to clients offices and occasionally via email and phone support
- Configure client equipment to connect to network and/or domain resources run necessary financial software and misc. applications
- Provide training to clients in the use of our Citrix services and VPN connectivity for remote access
- Maintain client hardware including PC and MAC workstations and laptops printers/scanners mobile devices and tablets
- Manage/troubleshoot hardware issues (video cards USB & peripheral devices and drivers)
- Troubleshoot Activesync and other mobile device technologies
- Publish/Manage Citrix applications
- Lite Server administration
- Create/Manage Active Directory accounts groups & permissions
- Install configure & manage print queues
- Basic knowledge of domain services & policies
- Troubleshoot DNS DHCP and TCP/IP issues
- Occasional lifting of computer hardware and related equipment (up to 50lbs)
- Occasional travel (San Francisco Seattle Portland)
- Daily car travel for local onsite client visits within about a 30 mile radius
Skills:
- Demonstrated the ability to handle multiple projects at once with strong organizational skills and minimal supervision. Self-motivated detail-oriented and organized
- Excellent communication (oral and written) organizational and time management skills
- Ability to manage/troubleshoot hardware (video cards USB & peripheral devices and drivers)
- Ability to troubleshoot Activesync and other mobile device technologies
- Ability to assess and prioritize work in a fast paced environment
- Ability to manage resources both laterally & vertically
- Mac Operating systems (OSX IOS for iPhone iPad Apple products).
Qualifications:
- Bachelors degree a plus
- Technical certifications and training a plus
- 2-4 years minimum experience in a relevant field
- Must have valid drivers license
- GREAT ATTITUDE team player always willing to pitch in and take on new tasks
- Proactive/flexible nature - if you see something that can be improved we welcome input.
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Unclear Seniority
Employment Type
Full-Time
