Shelter Manager

The Shelter Manager fulfills The Mustard Seeds mission by maintaining a high level of professionalism and respect for all who enter the space and live in the neighborhood. Reporting to the Director of Shelters (South) the Shelter Manager provides leadership and strategic planning to frontline operations and is responsible for overseeing the day-to-day operations of the Foothills Shelter. The individual will supervise staff recruitment training and performance management. Crisis intervention conflict resolution and coaching conversations are daily occurrences for this role.

Position Type:Full time Monday to Friday 8:00 am to 4:00 pm
Reporting to: Director of Shelter (South)
Location:Foothills Shelter Calgary AB

MAJOR DUTIES AND RESPONSIBILITIES

• Collaborate with the Director of Shelters (South) and organizational leadership to coordinate and facilitate Shelter programming that aligns with The Mustard Seeds mission and strategic objectives.
• Serve as a liaison between the Shelter HR Health and Safety departments other Mustard Seed programs shelter leaders in other cities local Fire Department and businesses to foster effective communication and cooperation.
• Prioritize and provide effective solutions to staff concerns and guest issues to ensure a positive and harmonious working environment.
• Support HR designated duties including assisting in the hiring process and providing support for employee relations.
• Ensure staff receive proper training and orientation regularly reviewing training materials to ensure their relevance and effectiveness.
• Act as the Health and Safety Representative assisting in facilitating meetings and addressing concerns promptly. Participate in Health and Safety initiatives for The Mustard Seed organization.
• Oversee and support staff and volunteers to effectively work with guests on housing options within the re-housing strategy.
• Collaborate with all program and service areas of The Mustard Seed to provide efficient and impactful referrals to benefit the guests.
• Handle shelter-related guest grievances conducting investigations and engaging with staff when necessary to reach satisfactory outcomes.
• Work with the Director of Shelters (South) to maintain develop and evaluate all shelter policies procedures and budget.
• Assist the Director of Shelters (South) in managing government relationships at the shelter including yearly audits check-ins and daily reports.
• Compile and propose the staffing budget monitor variances throughout the fiscal year prepare accurate expense reports and recommend cost-saving techniques.
• Collaborate with the Grant department to secure applicable grants and manage corresponding weekly reports and statistics.
• Consult with the Director of Shelters (South) on unbudgeted purchases and provide monthly reports including statistics GIK KPIs concerns successes and program updates.
• Develop and implement policies procedures and key performance indicators to monitor progress and define success objectives.
• Ensure that clients records and information are kept confidential updated and secure.
• Help coordinate and participate in special events and projects as directed by the Sr. Director Shelter Operations.
• Facilitate and attend all mandatory meetings and activities.
• Perform other duties as assigned.

LEADERSHIP

• Create a positive and supportive team dynamic and act as a positive Mustard Seed Ambassador.
• Lead the daily operations of the shelter providing guidance and direction to the shelter team to ensure the effective execution of staff tasks and responsibilities.
• Proactively establish and nurture partnerships across the organization facilitating connections between individuals to drive successful business projects and the ability to make well-informed decisions even in ambiguous or risky situations relying on a combination of experience data and strategic thinking.
• Exemplify the employment values of The Mustard Seed in all actions and interactions becoming a role model for the team and reinforcing the organizations culture.
• Provide spiritual guidance and support to the team encouraging a sense of purpose and meaning in their work.
• Actively foster an environment of collaboration and knowledge-sharing among team members empowering them to contribute their unique perspectives and learn from one another.

MINIMUM QUALIFICATIONS AND SKILLS

• A minimum of 5 years of experience working in the human services field preferably with organizations focused on homeless services and/or poverty reduction/relief.
• Bachelors degree in social science Human Services Strategic Leadership or a related field is required. Consideration may be given to candidates with a combination of relevant education and experience.
• Demonstrated experience managing and leading staff for a period of 3-5 years.
• Excellent conflict resolution skills with a track record of effectively handling challenging situations and fostering positive outcomes.
• Proven ability to work collaboratively and thrive in a fast-paced diverse environment fostering cooperation among team members and stakeholders.
• Ability to work under pressure and effectively manage crises maintain composure and sound decision-making during challenging times.
• Demonstrated ability to network effectively and build strategic partnerships to support the organizations goals and mission.
• A Valid Class 5 Drivers License access to a reliable vehicle a clean drivers abstract and 2 million liability insurance are required to fulfill job responsibilities.

WORKING CONDITIONS

• The Mustard Seed Shelter operates 24/7 necessitating the Shelter Manager to carry and delegate responsibilities as needed.
• Occasionally the role may require working beyond regular working hours to address urgent matters and ensure smooth operations.
• The role involves both sitting and standing throughout the workday. Additionally moderate physical effort is required for tasks such as keyboarding writing and verbal communication.
• The work environment is highly dynamic with a fast-paced nature that demands efficient decision-making and adaptability.
• This position is often fast-paced and requires moderate amount of mental effort to analyze information problem solve and process documents and data.
• The role involves responding to highly intense situations including traumatic events requiring a moderate to high level of mental effort and emotional resilience.
• This position requires training in usage of a two-way radio communications; MS Office based computer programming as well as the HMIS database system FDARP FOIP First aid NVCI and SafeTalk

ADDITIONAL REQUIREMENTS

• An Employment Background Check and satisfactory Vulnerable Sector Search is required.
• As The Mustard Seed is a Christian ministry we require our employees to agree to respect and not detract from The Mustard Seeds Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents matching RRSP after one year of service and wellness days.
• All The Mustard Seed employees have access to the Employee and Family Assistance Program which provides support for maintaining a healthy work-life balance addressing mental health concerns and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest however only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit ourcareerspage to see more job opportunities.